Department Store Promoter (Freelance Part-Time)

Department Store Promoter, Ladies FASHION (temporary position till June 30 - Orchard or Vivo City)

Job summary: Achieve sales objectives, maintaining and achieving high operational and merchandising standards and goals

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About AURAHERA

www.aurahera.com

Facebook & Instagram @aurahera.official

AURAHERA is a fashion start-up. We are a contemporary fashion label for the new woman, with the vision of empowering women to express their unique individuality, through not only fashion but also building a stronger voice as a community.

As an affordable luxury fashion brand, we pride ourselves on our quality garments and best-in-class service experiences for our customers. Defined by our free-spirited attitude and unwavering optimism, AURAHERA is committed to empowering women authentically by celebrating every woman’s diamond strength, sophistication and resilience.

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MAIN RESPONSIBILITIES

1.Brand Ambassador & Customer Service

You are paramount in building our brand image through providing best-in-class customer service to ensure high levels of customer satisfaction 

Deliver warm, memorable and elevated experiences to customers

Embrace and host customers, including welcome, being approachable and accessible at all times

Gracious in all business interactions, including responding to customer complaints/concerns

Identify customer needs and offer personalised styling tips to help them feel/look their best

Educate customers about our brand by communicating our brand values and messaging

Maintain high and positive energy on sales floor

2. Sales & Customer Growth

Achieve daily and monthly sales target, and strive to maximise the business potential of the brand

Build and maintain relationship with the customer

Increase customer contact to bring the customer back and increase sales

3. Store Operation Management

Visual merchandising to support products presentation to the highest standards, in line with our brand communication and promotion strategy

Arrange promotional material and in-store displays

Ensure storeroom's cleanliness, tidiness and efficiency

Inventory management: oversee the receiving of new stock, control returns/damages/transfer, keep up inventory record

Ensure operations compliance with brand's and department store's policies and procedures

4. Communication & Reporting

Daily reporting to Management on key metrics

Building and maintaining good communication with co-workers and management

Consistent and timely communication, adhering to deadlines where applicable

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Requirements

• Proven track record in retail operation and driving turnover; a plus if it’s in luxury or service sales environment, or any prior retail supervisory experience
• Minimum 2 years of retail sales experience
• Computer literacy; knowledge of logistic software or at least adaptable quickly to new systems/processes
• Basic sewing skills
• Strong customer relationship management and development as well as networking skills
• Strong written and oral communication skills
• Fluent in English, able to speak Mandarin
• Excellence time management skills, an eye for attention to details
• Able to work various shifts, including weekends and selected Public Holidays

We’d love to hire someone who is/has:

• Passionate about fashion and customer service
• Excellent person appearance / grooming (smart with a sense of individual style)
• Proactive self-starter, gap-spotter and result-driven attitude
• Charismatic, and genuinely wants to know our customers
• Social media savvy, remarkably creative, and loves to decorate
• High integrity, strong work ethic and sense of responsibility
• Entrepreneurial spirit!! 
  

AURAHERA invites individuals who are well-rounded and share our vision and mission to join our family. We reward outstanding performance with accelerated career progression and compensation packages.

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We live by our values:

Our people are at the heart of our brand.

We celebrate individuality and allow the freedom to have responsibility, autonomy and creativity within your role. Members of the AURAHERA family have in common the passion and dedication to the Brand’s vision and mission, and its continued success.

We are down to earth – we stand with authenticity, integrity and respect.

We have passion – we drive our business with agility, commitment and care.

We have happiness in all that we do – we collaborate with positivity, open-mindedness and fun.

We work with inspiration – we envision the future with confidence, creativity and freedom.

If the shoe fits, walk with us.

Shortlisted candidates will be notified via email.

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