Production Support/ Application Support

Production Support


• Perform work in shifts to provide 24/7 on-site or on-call support.

 • Incident and Problem management.

 • Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.

 • Provide root cause analysis techniques to determine cause and resolve complex system issues.

 • Perform post-resolution follow-ups to ensure problems have been adequately resolved.

 • Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.

 • Work with onsite and offshore teams across multiple technologies/applications

 • Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.

 • Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.


· Experience in MySQL or MariaDB or Oracle DB or DB2 SQL query language, Unix env e.g. shell scripting, or application maintenance, setup or maintenance of Jboss application server or equivalent and Apache web server or equivalent


Shift schedule:


Work in 3 shifts (e.g. 7am – 4pm, 9am – 6pm, 12pm – 9pm) as per team support roster requirement and deployment support during weekends or other ad hoc timings when required

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