Reservations Ambassador

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Job Description - Reservations Ambassador

Job Responsibility

    • Reservations/OTS Agent:
      • Responsible for handling telephone enquiries, accepting reservations and subsequently inputting it into the system.
      • Report directly to the Reservation Supervisor
      • Work closely with all Front Office and Sales & Marketing ambassadors
      • Reservation Agent must work closely with all Front Office and Sales & Marketing personnel, and in particular, Sales & Marketing, providing lead advice and constant "feedback" concerning both enquiries and firm reservations
      • Maintain a professional and friendly attitude while liaising with guests and clients both in person and on the telephone.
      • Provide efficient and courteous telephone service to guests and callers so as to upkeep the service standards of Sofitel.
      • Responsible to ensure that all information relating to a reservation is keyed correctly into the system and is of highest accuracy with errors kept to an absolute minimum.
      • Offer appropriate room types, price inclusions, upsell and handle price objections.
      • Responsible for ensuring that all reservation filing is carried out daily.
      • Responsible for providing all telephone inquiries with concise information concerning the services and facilities provided by the Hotel.
      • Take note of the reservation status to sell available rooms. One Touch Service
      • Ensure OTS agent complies with Sofitel brand standard.
      • Ensure the OTS agent delivers and completes all the paperwork required for Front Office/ Reservations within the time frame required
      • Ensure that the OTS agent answers every call within the time frame stipulated and in a professional and caring way for the guest
      • Ensure that all requests taken by the OTS agent have been properly passed on to the correct department and followed up
      • Work closely with the FOM to create a development plans for OTS agent
      • Work closely with FOM regarding rostering for OTS agent
      Position Requirements:
      • Able to work 3 shifts
      • Ability to communicate in English effectively.
      • Good interpersonal and guest interaction skills.
      • Meticulous and has an eye for detail.
      • Good organizational and administrative skills.
      • Knowledge of OPERA software is preferred.
      • Service-oriented.
      • Desire and ability to train and develop ambassador.
      • Maintain awareness of industry trends.
      • Initiate contacts and establishes rapport easily.
      • Assert point of view directly yet tactfully.
      • Organise time and work efficiently.
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About the Company

Sofitel Singapore City Centre

One of the leading luxury hotels in Singapore, Sofitel Singapore City Centre is set in the heart of the central business district with direct access to the Tanjong Pagar MRT station. With 223 elegant guest rooms, an ensemble collection of ten meeting spaces, innovative F&B, multiple fitness options...

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