Retail Store Sales Support Associate

RESPONSIBILITIES: - Drives sales growth by flexing into multiple areas of the store including selling, cashiering, processing, replenishing, setting floorsets and/or cleaning - Proactively engages with customers, reads cues and responds effectively - Processes merchandise to be floor ready and maintains back room and under stock to brand standards - Replenishes merchandise to brand standards to ensure product is placed on the sales floor and available for purchase - Assists with other projects as needed including markdowns, re-tickets and the mark out of stock process - Executes floorset proficiently - Understands and adheres to brand standards - Assists with maintenance of back room and under stock, including merchandise and non-merchandise, to brand standards to enable efficient replenishment - Maintains the standards for the appearance of the store by completing the daily and monthly cleaning checklists - Completes daily cleaning, dusting or polishing of ceiling vents, diffusers, lights, fixtures, baseboards, speakers windows, mirrors, floors, restrooms, break rooms and other applicable areas of the store - Maintains necessary cleaning supplies and stocks as needed - Follows procedures provided in SOP for the proper cleaning supplies to prevent damage to floors and fixtures - Any ad hoc duties as assigned by the management REQUIREMENTS: - Exhibits an authentic desire to exceed the customer’s expectations - Proven ability to meet or exceed goals preferred - Demonstrates a sense of urgency - Has a healthy, competitive spirit, while maintaining a team focus - Is resilient and bounces back quickly from setbacks - Pursues opportunities to take on more responsibility - Seeks out coaching from leaders and peers to improve productivity; leads own learning - Schedule flexibility that includes evenings, weekends, holidays, and non-business hours - Fluent English and Mandarin / Cantonese both in written and spoken. Knowledge of other language is added advantage