Senior Security Officer

JOB OVERVIEW Perform hotel security duties and procedures to ensure the safety and security of guests, employees and the property as well as the property’s assets. At InterContinental Singapore Robertson Quay® we want our guests to feel special, cosmopolitan and In the Know which means we need you to: Be charming by being approachable, having confidence and showing respect. Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. DUTIES AND RESPONSIBILITIES FINANCIAL RETURNS: Provide escort duty for money transfers to the General Cashier’s office or bank as required PEOPLE: - Maintain the security system - Monitor staff clocking on and off duty - Allocate staff locker keys as necessary - Maintain a vigil on the closed circuit TV system and inform security officer on patrol duties of any unusual happenings - Conduct regular locker checks in line with Human Resources - Check all packages and passes of employees entering and leaving the building - Implement the hotel policies and procedures and advise Superiors and Human Resources of action taken GUEST EXPERIENCE: - Responsible for the safety and security of guests, employees and establishment needs - Maintain a 24 hour surveillance of those areas that are frequented by guests and all work areas - Be alert for any unusual packages, guests or vehicles and advise superior of same - Be thoroughly familiar of the property layout, design, entry and exit points - Make way by escorting VIPs and dignitaries when directed and direct traffic away from Lobby and other busy thorough fares RESPONSIBLE BUSINESS: - Report to Manager all hotel property deficiencies and safety or security hazards - Initiate action to improve a hazardous situation immediately - Implement procedures for security and emergency incidents - In the event of fire, be thoroughly familiar with and guided by the hotel’s emergency plan - Be familiar with location of fire alarms and fire fighting equipment - Conduct random checks of key registers in telephone room, banqueting, engineering, stewarding and housekeeping to ensure the hotel’s key control policy is adhered to and report on discrepancies - Ensure checks are conducted on fire panel, fire hose real outlets and fire barriers and all other safety equipment and ensure that all are in good working order and report to the Safety Manager any item of equipment which is faulty - Ensure hotel alarm system is in good working order - Maintain a good working knowledge of the following: - The hotel switchboard and paying system - The control points and the working of the hotel’s gas and air conditioning system - The hotel’s fire indicator board, fire wardens telephones and public address system - Maintain a daily log of incidents - Carry out monthly fire inspections - Maintain a good knowledge of the liquor act and criminal code - Prevent gambling on hotel premises - Prevent Sabotage of hotel premises - Ensure all outlets, fridges, cupboards etc are fully secured when not in use or unattended - Ensure no undesirables loiter in or around the hotel premises - Ensure there is no obstruction to the loading dock and that unauthorized vehicles are removed - Coordinate functions with other security staff or Police and other government Securities and promote good will with them - Be correct, secure and courteous in handling any disciplinary or criminal case - Ensure that the safety control office is never left unattended QUALIFICATIONS AND REQUIREMENT High School or vocational training, with 1 year of security and safety experience and/or military/law enforcement experience, or an equivalent combination of education and experience. Certification in safety and training and/or licensed as a Security Officer or Law Enforcement Officer may be required. Certified CPR, First Aid instructor and training in law enforcement techniques desired. Working knowledge of local laws, investigation methods, OSHA requirements and fire codes and life safety codes. This job requires ability to perform the following: - Carrying, lifting, pushing and/or pulling items weighing up to 50-100 pounds - Frequently standing up and moving about the facility - Frequently handling objects and equipment to secure the facility - Frequently bending, stooping, and kneeling - Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. - Certification in safety and training and/or licensed as a Security Officer or Law Enforcement Officer may be required. Certified CPR, First Aid instructor and training in law enforcement techniques desired. - Working knowledge of local laws, investigation methods, OSHA requirements and fire codes and life safety codes. - Problem solving, reasoning, motivating, organizational and training abilities are used often. - Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently. - May be required to work nights, weekends, and/or holidays.