SO Wine & Dine Attendant (Waiter / Waitress)

SO Sofitel Expectations: - Support and uphold the Hotel’s mission, vision and guiding principles. - Comprehend the hotel’s business plans - Comply with all hotel policies and procedures and all local regulations(if any) - Comply with demonstrate and be perceived as a role model for: • Development of people relations • Innovative thinking • Growth orientation • Communication effectiveness • Inspiring associates to perform their work scope with a high level of quality and integrity • Focused manner, yet able to handle multiple issues simultaneously - Maintain a friendly, neat and pleasant image at all times support internal best practices - Maintain highest standards of professionalism, ethics, grooming and attitude towards associates, guests/customers, suppliers and other clients and maintain professional confidentiality at all times - Demonstrate a good working relationship with other departments with a high level of communication and co-operation in the interests of customer service and improvements in the working conditions of the hotel and department and demonstrate the ten foot rule. - Ensure that pre-check and check control/procedures area carried out accordingly - Ensure cleanliness and tidy up station after each operation - Prepare mise-en-place before the operation starts: • prepare breads and bread baskets or trays, condiments and crackers, sugar bowls or caddies, salt and pepper shakers and grinders • fold napkins, prepare service trays for servers • prepare chilled forks and plates as required, stock ashtrays and matches • set up the water station and water pitchers • prepare ice buckets and ice bucket stands • prepare and serve beverages: coffee, hot tea, iced tea, hot chocolate, etc. • set up, maintain and take down the salad bar • prepare table for service and maintain tables clear and reset tables - Report for duty punctually wearing the correct uniform and name badge at all times. - Maintain a high standards of personal appearance and hygiene at all times - Attend pre-service briefing and attend and contribute to staff meeting/training classes and other related activities - Show knowledge of food and beverage preparation knowledge with emphasis in food hygiene: • Kitchen safety ­• Alcoholic beverage terms ­• House brands and call brands ­• Liquor brands and categories ­• Standard drink abbreviations ­• Responsible alcohol service procedures ­• OSHA regulations ­• Beverage prices ­• Basic food preparation terms and timing ­• Correct plate presentation and garnishes ­• The restaurant serving system ­• Health department regulations ­• Point of sale equipment - Set up food & beverage facilities in the function room as specified in BEO - Greet and seat guests, Anticipate guest needs and strive to exceed guest expectations - Assist associates to ensure total guest satisfaction, anticipate associate needs and strive to exceed associate expectations - Help serve wine or champagne - Bus soiled dishes to the dish room and handle soiled restaurant line - Prepare takeout items - Perform closing side work and cleaning duties - Anticipate owners needs and strive to exceed owner’s expectations