Spa Front Desk Receptionist

This position encompasses three roles – spa desk, telephone appointment booking and spa host. This person will be working in all three positions in a rotating manner. The Spa Front Desk Receptionist is also responsible for the overall operation of the reception area, telephones and hosting. Summary of Responsibilities: Reporting to the Director of Spa, responsibilities and essential job functions include but are not limited to the following: • Answer telephone inquiries promptly and professionally and channel to appropriate person for assistance • Knowledgeable about all aspects of treatments and the facility • Control entry into all areas of facility by restricting all unauthorised individuals • Collect moneys or other suitable payment from clients for all services rendered • Operate point of sale system • Treatment bookings/scheduling • Give tours of spa, as required • Respond to inquiries by phone and in person, providing complete details of all spa aspects • Maintain office files/records • Maintain inventory and stocking of all reception materials Qualifications: • Prior experience in a hospitality customer service role will be an advantage • Minimum NITEC, Diploma • Excellent communication skill, both written and spoken • Computer-literacy in Microsoft, Word, Excel APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist! We regret to inform that only shortlisted candidates will be notified.