Store Manager

Full-time Posted on : 2019 April 30

Massimo Dutti

SGD 3,760 - 4,410

5 working day with Rotational shifts and Off days (up to 44 hours)

Job brief -
We are looking for Store Manager in running of a store or a department in line with company objectives and ensuring company standards. And to supervise the shop floor and coordinate staff activity.

Your main duties will be:

•	Sales: Using commercial information and product knowledge to drive sales and other activity in the store using the internal tools provided.
•	Hours: Managing the budget of hours in the store effectively. 
•	Roster: Design the ideal roster to ensure you have people in the right place at the right time
•	Productivity or cash/unit: To meet the budget or have all procedures in place to make it happen, monitoring and taking.
•	Competitors awareness: Aware, involved and create and manage relationships and do competitor shopping giving relevant feedbacks to appropriate parties such as products managers and the team.
•	Payroll and Payroll System (TGT). 

•	HR: ER processes, sickness and absence management. 

•	Recruitment: To forward thinking and planning with low-cost initiatives. 


Customer Service
•	Monitor and support customer service action plans.
•	Solve and mange customer issues as they arise and refer to the senior management team when necessary.
•	Follow the minimums of customer service consistently and rive the team to ensure these minimums are maintained across the store.
•	Understand and reinforce the company return policy.
•	To support customer service with product knowledge and awareness of the store.

Sales Management
•	Monitor and support customer service action plans.
•	Solve and mange customer issues as they arise and refer to the senior management team when necessary.
•	Follow the minimums of customer service consistently and rive the team to ensure these minimums are maintained across the store.
•	Understand and reinforce the company return policy.
•	To support customer service with product knowledge and awareness of the store.

People Management 
•	Have a clear, timely and effective communication with Head Office, Product Managers, Regional Managers 
•	To manage conflict effectively respecting Company standards. 

•	To give and receive constructive and honest feedback and criticism for/from people they work with in a positive manner and to use it for their own development and their team. 

•	To develop the team through performance reviews and Personal development plans with relevant follow-ups. 

•	To ensure that inductions and relevant training are carried out for all employees. 

•	Manage succession plans in the store (including Company development programs). 

•	To manage performance of the relevant employees and to coach them when needed. 
•	Assist in the development and retention of an effective team.
•	Involve in performance management of sales associates (absence, sickness, lateness, etc.)
•	Motivate the team to increase sales and ensure efficiency.
•	Aware of the daily and monthly budgets to meet and execute them.
•	Communicate with the management team on a daily basis with information regarding personnel and product. 
•	Ensure standards are maintained during the day and at closings.
•	Ensure good housekeeping is maintained throughout all areas in the store and to communicate with the senior management team in case an incident happens. 
•	To be aware of the risks employees and customers are exposed to and to be aware of safe work practices and company procedures to overcome them.

Store Procedures
•	Have a clear, timely and effective communication with Head Office, Product Managers, Regional Managers 
•	To manage conflict effectively respecting Company standards. 

•	To give and receive constructive and honest feedback and criticism for/from people they work with in a positive manner and to use it for their own development and their team. 

•	To develop the team through performance reviews and Personal development plans with relevant follow-ups. 

•	To ensure that inductions and relevant training are carried out for all employees. 

•	Manage succession plans in the store (including Company development programs). 

•	To manage performance of the relevant employees and to coach them when needed. 
•	Assist in the development and retention of an effective team.
•	Involve in performance management of sales associates (absence, sickness, lateness, etc.)
•	Motivate the team to increase sales and ensure efficiency.


Ideal candidate: 
•	Candidate with Bachelor’s Degree, Post Graduate Diploma, Professional Degree, any field.
•	At least 2 years working experience in the retail operations. Or Previous fashion retail experience and/or supervisory skills preferred
•	Experience managing a fast-paced retail operation. Passion for people & processes
•	Strong systematic organized to approach to work.
•	Strong leadership and man management skills. 
Attractive remuneration and good career development opportunities awaits you if you have what we are looking for.
We regret that only shortlisted candidates will be notified.
 Multiple Locations


Apply with Chat Interview