Sales Consultant - Garden

Leroy Merlin is a major player in the global DIY market. As the founding company of GROUPE ADEO, Leroy Merlin offers products and solutions for DIY, decoration, construction and gardening. Leroy Merlin is present in 12 countries, with 100 000 co-workers and 400 stores. In 2015 we achieved turnover of more than €15 billion. At Leroy Merlin, we believe that people are the central resource of any business. This commitment has allowed us to be regularly reward by the 'Great Place to Work' Institute in different countries. Leroy Merlin as part of GROUPE ADEO is built upon 7 common values: honesty, generosity, mutual respect, closeness, simplicity, consistency and a sense of performance. Team work, initiative and entrepreneurship, as well as passion for people and products, are deeply rooted in our culture.Purpose of the Role Consult with the customer with the purpose of understanding their needs. Propose the right product and service according to customer requirements, including quality, convenience and price. Explain how products work and what services are available for the customer. Ensure high levels of customer satisfaction through excellent sales service. Key Responsibility Apply appropriate sales process to build customer relationships and meet sales target Ensure high level of customer satisfaction through excellent sales service Engage customers to understand their needs and guide them in their choice Provide appropriate solutions through products and services Identify new business opportunities through understanding market trends Follow up on sales leads Liaise with Department Manager and merchandisers on products that are preferred by customers Maintain outstanding store conditions, i.e. layout, cleanliness, prices, product availability, and visual merchandising standards Participate in the department's commercial action plan Assist a customer on total project, before, during, and after sales. Propose a personalized solution, including products and different services (delivery, installation, etc.). Autonomous Assist with the sales process by maintaining a fully stocked store Requirements Grade 12 or NQF 4 equivalent Proven experience as a sales consultant (hardware advantageous) Passion to serve Friendly, helpful, confident and engaging personality Problem solving skills Understanding of pricing methodologies Exceptional customer service Proficiency in English Curious and assumes initiative Relationship management Hardworking and lives by example Ability to deal with a customer portfolio at each step of the sales process (before, during, and after) Ability to use different channels to realize sales (emails, WhatsApp, phone, etc.) Ability to multi-task