Service Advisor

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Job Description - Service Advisor

A professional vehicle workshop based in Montague Gardens/Milnerton Western Cape is urgently looking for a Service Advisor to join their team.Duties, pre-requisites and core responsibilities: Handling customer inquiries and providing exceptional customer service Welcoming customers to a warm environment and giving customers peace of mind by explaining work carried out on collection Following up with the workshop and providing accurate feedback to customers multiple times a day Providing quotes to customers and following up on quotes issued. Responding to all customer enquiries Translate customer-reported problems to Technicians and Workshop Manager Order necessary parts from suppliers and double-check that they are delivered to technicians on time Complete paperwork in a timely manner. Organize paperwork in an orderly manner according to company procedure. Update daily report sheets Resolve customer enquiries efficiently and effectively Inform customers immediately about delays/problems or additional work Describe all repairs and services performed to customers when returning their vehicle. Ensure all vehicles are clean and tidy when collected Experience in an after-market workshop will be an advantage Salary is structured on an impressive basic salary with commission Please forward recent photograph for identification purposes and cv to *****@*****.co.za

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