Key Account Manager - Ocean Freight

About Us
Our Client is a leading player in the global shipping and logistics industry, committed to providing reliable, efficient, and innovative transport solutions. They serve a diverse client base across multiple sectors, offering services that range from ocean freight to end-to-end supply chain solutions.
Job Summary
As a Key Account Manager, you will be responsible for building and maintaining strong relationships with our most valuable clients. You will act as the primary point of contact for key accounts, ensuring client satisfaction, driving growth opportunities, and coordinating with internal teams to deliver exceptional service and customized logistics solutions.
Job Descriptions:
Liaise with clients and suppliers to create orders and coordinate business operations.
Oversee all stages of the business process, including cross-border transportation, customs clearance, warehouse operations, and the end-to-end coordination and tracking of ocean freight orders.
Familiarize oneself with the operations of each stage and the preparation of relevant documents, while ensuring effective risk management at critical points.
Understand client requirements and the company's financial operating logic, ensuring timely settlement with clients and suppliers.
Identify upselling and cross-selling opportunities to drive revenue growth
Maintain CRM records and ensure up-to-date client information
Represent the company at industry events, trade shows, and client meetings as needed