Retail Operations Manager (Retail Area Manager) - Coastal (KwaZulu-Natal)

Join a Powerhouse in Retail Excellence!
Cash Crusaders is a nationally respected, franchised retail brand that has become a cornerstone of the South African marketplace. We specialize in a dynamic product mix, offering our customers a wide range of new, branded goods and a treasure trove of quality second-hand items, creating an efficient and reliable environment for consumer-to-consumer exchange. Beyond retail, we empower our customers with access to secure loan services, cementing our place as a trusted partner in their financial journey.

We’re on the hunt for a Retail Operations Manager to elevate our coastal operations to the next level. If you’re passionate about retail excellence, thrive under pressure, and have a knack for building strong, sustainable relationships, we want you on our team!

Your Mission as a Retail Operations Manager

Based in KwaZulu-Natal, you will oversee the operations of 10 to 15 stores, ensuring every location under your guidance operates at peak efficiency. Your role will be pivotal in driving store performance, enhancing customer experiences, and maintaining our brand’s commitment to quality and excellence.

Key Responsibilities

• Multi-Site Leadership: Manage and optimize the performance of multiple retail stores.
• Retail Standards Enforcement: Ensure every store adheres to Cash Crusaders’ operational and brand standards.
• Franchisee Partnership: Build and sustain strong relationships with franchisees, providing guidance and support to maximize profitability.
• Store Audits: Conduct regular audits to maintain compliance and operational excellence.
• Financial Oversight: Utilize income statements, drive EBITDA, and lead budgeting efforts to control costs and enhance profitability.
• Strategic Planning: Develop tailored strategies for each store to boost performance and drive sustainable growth.
• Customer Experience Excellence: Monitor and improve service levels, ensuring a superior customer journey across all locations.

What We’re Looking For

We’re seeking an energetic leader with:

• Education: Matric/Grade 12 qualification.
• Experience: At least 5 years in Retail or Franchise operations
• Technical Skills: Proficiency in MS Office, especially Excel and Word.
• Interpersonal Skills: Excellent communication and relationship-building abilities.
• Organizational Prowess: Strong multitasking, prioritization, and administrative skills.
• Analytical Mindset: Attention to detail with a knack for numbers and data analysis.
• Adaptability: Ability to work flexibly and thrive under pressure.

Why Join Us?

We offer a competitive package designed to reward your expertise and dedication:

• Market-related basic salary
• Performance-based incentives tied to KPIs.
• Retirement annuity and medical aid.
• Petrol card and cell phone allowance to support your on-the-go lifestyle.

Important Note: Shortlisted candidates will be required to undergo a background check and polygraph test.