Customer Support Associate

salary Salary :

R17,574 - 23,223 monthly

icon briefcase Job Type : Part-Time
icon remote-alt Remote / Work from Home

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Job Description - Customer Support Associate

Job description:

Pick n Pay Stores in Durban, KwaZulu Natal, ZA is currently seeking a dedicated and motivated Customer Support Associate to join our team on a part-time basis. As an Associate Level role, the ideal candidate will have at least 4 years of experience in customer service or a related field.

Responsibilities: 1. Provide excellent customer service by responding to inquiries, resolving customer complaints, and assisting with product information. 2. Handle incoming calls, emails, and chat messages in a timely and professional manner. 3. Process customer orders, returns, and exchanges efficiently and accurately. 4. Collaborate with other team members to ensure a positive customer experience. 5. Utilize decision-making skills to handle escalated customer issues and provide appropriate solutions. 6. Plan and prioritize tasks to meet daily performance goals and deadlines. 7. Maintain a thorough knowledge of company products and services to provide accurate information to customers. 8. Assist in training new customer support team members as needed.

Requirements: 1. High school diploma or equivalent. 2. Excellent communication skills, both written and verbal. 3. Strong attention to detail and accuracy. 4. Ability to multitask and prioritize tasks effectively. 5. Proficient in using customer service software and computer systems. 6. Previous experience in a customer service role is preferred. 7. Must be motivated and dedicated to providing exceptional customer service. 8. Strong decision-making and planning skills.

Benefits: 1. Retirement plan 2. Company-provided equipment 3. Relocation allowance for eligible employees

Working environment: Pick n Pay Stores strives for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion and are committed to providing a supportive and welcoming environment for all employees.

Deadline to apply: July 5, 2024

Equal opportunity statement: Pick n Pay Stores is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Work Schedule

This job has the following work schedule:

  • Flexible

Benefits & Perks

This job has the following benefits:

  • Remote work flexibility
Original job Customer Support Associate posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Open only for candidates based in South Africa

This job is no longer accepting applications.

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