Accounting Support Specialist

Description

Key Responsibilities

• Support the Insight Legal Software Product  
• Provide help and assistance to customers on the telephone in a prompt and courteous manner  
• To promote a helpful and professional image to the customer giving full co-operation to any customer requiring attention  
• To attend to customer queries and enquiries in a caring and helpful manner and with a commitment to dealing with the issue in a positive way  
• To anticipate customer needs whenever possible to enhance the quality of service offered by the Company and to ensure customer loyalty is maintained  
• Provide telephone and onsite training of the Insight Legal Software product.  
• To comply with all statutory legislation  
• To identify and report all and any hazards 

Skills, Knowledge & Expertise

• Basic understanding of accounting and bookkeeping best practices.  
• Knowledge of SRA Accounts rules 
• Ability to communicate clearly, professionally, and succinctly.  
• Works well under pressure with excellent time management skills.  
• Create and publish documentation containing instructions for client consumption.  
• Advanced knowledge of MS Office (Word, Excel and Outlook)  
• Effective listening skills and ability to muti-task.  
• Excels in a team environment and takes ownership of tasks and assignments.  

Job Benefits

• We ask how tomorrow can be better than today 
• We are passionate about solving our customer's challenges 
• Our ideas break boundaries 
• We value different perspectives and encourage dialogue 
• We take ownership and celebrate together