Global Service Delivery Manager - Hiring Immediately

We are hiring a confident Global Service Delivery Manager to join our awesome team at Alight Solutions in Granada.
Growing your career as a Full Time Global Service Delivery Manager is an awesome opportunity to develop relevant skills.
If you are strong in decision-making, leadership and have the right initiative for the job, then apply for the position of Global Service Delivery Manager at Alight Solutions today!

Our story

At Alight, we believe a company’s success starts with its people. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.

With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team. Because transformation takes a workforce. Learn more at

Global Service Delivery Manager

The Global Service Delivery Manager owns the overall account delivery at all levels, and is accountable for Alight teams to provide services with the highest quality and guarantee its continuity as prescribed in the client contract. Is responsible for ensuring the proper delivery of the service and to maintain and develop relationships between the business unit and any internal or external stakeholder at all times, working collaboratively alongside the Account Leadership, Delivery teams, Sales and any other involve teams to deliver end-to-end of the management of all service components on the contract scope both on a day-by-day and an ad hoc basis.

The SDM is responsible for the customer relationship in the areas of direct responsibility (regionally or globally, based on the specific account needs and assignments).

Maintains functional/technical high-level knowledge of specific area of expertise and more specifically maintains the networking contacts to gather the necessary information to provides contractual and leadership advice regarding its application.

Key Responsibilities:

• Accountable of the e2e management of all contractual service components on the contract scope, functionally and or / technically (Contract Compliancy).
• Focuses on making things happen according to the company standards by working and interacting with all Alight internal teams.
• Creates a confident and collaborative environment, removes organisational barriers to performance, uses tools to document and monitor, acting to ensure delivery of expected results. Proactively creates and enhances strong internal networking to address challenges and opportunities through the right levels
• Ensures an in-depth knowledge of the contract’s T&Cs, shares it with all relevant parties internally to enable and ensure correct management, execution and quality in implementation. Through strong knowledge of the contract, SDM will ensure driving Change Requests always according and following Alight standards: Responsible for the TCV to Revenue
• Accountable for operating cost targets, Proactive Root Couse Analysis (RCA’s), SLAs, and reporting on services. Works to ensure that quality SLA data is provided via the reporting tools to our client as part of the Governance Performance Reviews
• With the Account teams, is responsible for the client satisfaction / NPS
• Globally leads accounts in remediation and acts as global escalation point
• Works with Finance teams on billing and cash collection activities, including budgeting and forecasting
• Supports Security Initiatives and will support accountable teams in any possible Security Incident. Is responsible for sharing the final Security RCA with the client along with the Account leadership and based in the information created and shared by the Security and Delivery Teams
• Owns their Business – have a deep knowledge about their clients, their results (operational and financial), their internal dynamics, evolution and critical spots to be able then to combine these to Alight capabilities and uses these to drive better outcomes for our clients and Alight
• Demonstrates the Account Management key qualities of:
  • Autonomy, Initiative and Proactivity. Responsibility and Ownership. Prioritization
  • Flexibility and Adaptability: Positive,” Willing To” Attitude
  • Listening. Written and Verbal Communication and Negotiation

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies.

Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight believes diversity should be visible, valued, and sustained throughout the organization. And we’re committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve .

As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.

Diversity Policy Statement

Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonableaccommodation/modificationby contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying ( Employing Country ) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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Benefits of working as a Global Service Delivery Manager in Granada:

● Company offers great benefits
● Company offers career progression opportunities
● Advantageous package