Account Manager (English & French)

About Tree-Nation

Tree-Nation is the largest reforestation platform that allows citizens and companies to plant trees all around the world and offset their CO2 emissions.

We use technology to make tree planting easy. Tree-Nation invented the virtual tree, the online forest, and many other software tools in order to provide a unique technological solution aimed at shortening the distance between remote projects and their sponsors, between people and companies that want to plant trees and don't know how to, and expert planters around the world who can take care of that.

Since our beginning in 2006, over 700,000 users and more than 20,000 companies have planted 40 million trees using our platform and we have successfully onboarded 50 reforestation projects all around the world.

Let's make a difference together!

Work environment

Our team is composed of so many nationalities, cultures, backgrounds and experiences that it seems at first sight we are very different. And we sure are. Nonetheless, we share a few things in common, things that are not defined by our nationality or background but by our sheer willpower. A warrior spirit. A fire. The way we go through life.

We're constantly in search of individuals who embody the "Swiss knife" mentality – versatile and adaptable professionals who can seamlessly transition between various roles and tackle a wide range of challenges. Much like this iconic tool, we value team members who are creative problem solvers, resourceful and possess a diverse skill set. (And no, this does not mean that being from Switzerland is a requirement 😀).

About this position

You will be in charge of the management of a portfolio of B2B accounts. You will develop and nurture your relationship with them to grow their commitment towards reforesting the world with Tree-Nation. You will continuously learn and develop better strategies for growing your portfolio and increasing sales from your accounts. 

What you'll do:

• Professionally manage all commercial aspects of client relationships, including day-to-day contact, pricing, negotiations, and contract renewals for your portfolio.

• Maintain current commitments while simultaneously upselling and cross-selling opportunities to accounts within your portfolio, maximizing revenue per account.

• Minimize the churn of accounts from your portfolio while identifying and pursuing prospects among churned clients to win them back.

• Ensure that profitability goals from your portfolio are achieved.

• Ensure that all aspects of Tree-Nation processes are carried out accurately and on time.

• Take responsibility for daily monitoring of the flow of orders through our systems, taking accountability for addressing and finding resolutions to issues, and problem-solving in a fast-paced environment.

• Identify areas of improvement and constantly follow up on customer feedback.
  

What you'll bring:

• Full professional fluency in English and French - Spanish is a plus.
• Experience in B2B account management, preferably in a subscription-based or SaaS environment will be nice to have.
• Strong relationship-building, sales, and negotiation skills.
• Ability to work independently and prioritize tasks effectively.
• Excellent communication skills, both verbal and written.
• Results-oriented mindset with a focus on achieving KPIs.
• Obsessed with efficiency.
• Deep passion for reforestation and fighting climate change.
• Besides a strong sense of alignment with our values and a hard-working personality, our team displays a warrior spirit, a business-oriented mindset, and a strong sense of self-motivation, driven by fighting climate change.
  

What we offer:

• Competitive market salary according to experience with a clear path for consistent increases.

• Permanent Contract.

• Flexible working hours and hybrid location. We have an “office first” mentality, and we understand that working from home is necessary sometimes, so we assess every case individually.

• Our unique offices are not just a place to work. They were built to be a lab for sustainability, to facilitate a lifestyle that reduces our ecological footprint daily. You will be submerged in nature and be inspired every day.

• Memorable team-building activities.

At Tree-Nation, we celebrate diversity and are committed to creating an inclusive and accessible workplace for all employees by valuing all eligible candidates without any bias. Our motivation lies in witnessing the achievements and development of our team members that will bring us closer to achieving our mission. We strive to guarantee that each individual brings their utmost capabilities to the table.