Customer Credit Collection and Commercial Support, Specialist (Pharma)

Santen is a specialized life sciences company with a proud 130-year heritage focused exclusively on ophthalmology. As a Japan-originated, global company with our footprint in over 60 countries, we are dedicated to delivering innovative treatments and digital solutions for eye health and addressing vision-related social issues for people around the world.

Are you ready to take your career to the next level and make a meaningful impact in the healthcare industry? We are seeking a talented and dynamic individual to join our team as a Manager, Market Access for the Iberia region. This is a pivotal role where you will drive the strategic market access efforts for our products and contribute to our mission of improving patient lives.

We are looking for a Senior Channel and Customer Commercial Support, Specialist (Iberia) who will manage the following activities:

• Administrative support (including invoicing) to Preserflo Business in Spain and Portugal
• Manage relationships with customers in the pharma/medical device / similar business such as wholesalers/ distributors/ hospital/ pharmacies and other related stakeholders to ensure the O2C process completeness and sales maximization.
• Manage local administrative needs ensuring that all movements are monitored: Orders, Backorders, Invoicing, Inventory Reconciliation, Good Receipts, Blocked orders for invoicing and EDI management
• Customer credit collection & AR management
• Drive cash control and invoicing process experience.

KEY ACTIVITIES & ACCOUNTABILITIES

• Deep knowledge of O2C process
• Knowledge and practical use of the following SAP modules: EDI (navigation/error resolution experience), FI, SD, MM, O2C
• Excel high level
•  Account receivable accounting knowledge
• Continuous in-market demands analysis and control

• University Degree 
• English proficiency
• At least 5 years of experience in customers operations. 
• Has a deepened knowledge of the drug supply chain and of the reference
• environment (e.g. pharmaceutical regulatory framework, values and volumes of the pharmaceutical market and the relative trend, profitability, knowledge of the main market player, etc.)
• Experience in pharmaceutical company 
• Experience in dealing with Hospitals

Grow your career at Santen

A career at Santen is an opportunity to make a difference. Through our long-term vision outlined in Santen 2030, we are committed to being a Social Innovator - addressing the social and economic needs of people with visual impairments. We have team members around the world using their diverse talents to unlock new modalities and drive innovations for patient outcomes, education and treatment. At Santen, we believe in empowering all our team members with flexible ways of working and a highly inclusive work environment.

The Santen Group is an Equal Opportunity Employer. We are committed to building diverse teams and ensuring a safe and inclusive physical and virtual workplace for every one of our team members. All employment decisions are based on business needs, role requirements and individual qualifications regardless of race, color, ethnicity, national origin/ancestry, religion, sexual orientation, gender, gender identity/ expression, age, disability, medical condition, marital status, veteran status, or any other characteristic protected by law.