Customer Service and Order Processing Specialist - PLCSOP001

Job Title: Order Fulfillment Associate / Customer Service Representative / Sales Order Coordinator / Client Support Specialist

Location: Remote (Ability to work within specified time zones as needed)

Work Schedule: Flexible based on company needs, typically Monday to Friday.

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

Job Overview

We are looking for a Customer Service and Order Processing Specialist to handle customer inquiries and manage order fulfillment. You will ensure a high level of customer satisfaction by providing excellent service and accurate order processing.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Process orders and ensure timely shipment and delivery.
• Update customer accounts and manage order documentation.
• Resolve customer complaints and issues promptly.
• Coordinate with warehouse and logistics teams for order fulfillment.
• Maintain knowledge of products and services to assist customers effectively.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Experience in customer service and order processing roles.
• Familiarity with CRM and order management systems.

Skills

• Exceptional communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Proficiency in Microsoft Office Suite and relevant software.
• Ability to multitask in a fast-paced environment.

Nice to Haves

• Experience in the e-commerce or retail industry.
• Knowledge of inventory management.
• Multilingual capabilities.

About You

You are customer-centric and thrive on providing excellent service. Your meticulous nature ensures orders are processed accurately, and you handle issues with patience and efficiency. You are a team player who contributes positively to the work environment.