Dutch or Flemish Sales Support Agent

Thinking about moving abroad? Check out Bulgaria, with its black sand beaches, hot springs and natural and handmade landmarks Bulgaria is a beautiful country to live in. Not only can you start living in Bulgaria you can also start to work there. We can offer you a position in a people orientated, ambitious company. Want to start this new adventure in your personal and professional life? Take a look at this position!

As a Sales Support Agent, you'll play a key role in ensuring customers receive top-notch service for home delivery of frozen food and wine. The role involves engaging with existing clients to manage orders, inform them of any delivery changes, and offer additional products, while contributing to the overall success of the company's sales campaigns.

Your role

• Outbound Sales: Contact customers to update them on delivery schedule changes, reschedule missed deliveries, and gather orders for upcoming planned deliveries or holidays. You’ll also have the opportunity to offer complementary products and special promotions during these calls.
• Inbound Support: Handle customer inquiries through phone or email, including order placement, appointment cancellations, rescheduling delivery visits, and addressing general questions about products or services.
• Customer Care: Maintain a high level of professionalism in all interactions, ensuring both customer satisfaction and meeting company sales objectives.

Requirements

• A secondary school diploma is required.
• Previous experience in sales or the hospitality sector is advantageous.
• Native-level proficiency in Dutch or French is essential.
• Basic PC skills are required.
• References from previous employers may be requested if necessary.

Skills

• Confidence, empathy, and a positive, enthusiastic demeanor are crucial. You should handle customers with care and understanding, without being pushy.
• Proactively lead conversations, ask relevant questions, and make suggestions with a focus on achieving results.
• Willingness to embrace changes and view them as opportunities for improvement.
• Collaboration is key to success, with an emphasis on prioritizing team goals over individual ambitions.

Benefits

• Market-based basic salary
• A three-day initial training session will combine classroom instruction and on-the-job learning to prepare you thoroughly for the role.
• Fun, people-oriented call center
• Flexible work options include working from the office, hybrid work after an initial period, or fully remote positions depending on your location.
• Full-time (40 hours per week) and part-time (minimum of 30 hours) options are available.
• Opportunities for promotion to roles like Senior Agent or Team Lead, based on project needs.
• Private health insurance and a relocation package are offered.

Location

Sofia (Bulgaria)