Estonian Speaking Freelance Chat Moderator - Work Remote

The House of Mercier is looking for an Estonian Speaking Freelance Chat Moderator to join our remote team. In this essential role, you will be responsible for moderating live chat conversations, ensuring interactions remain respectful, constructive, and in line with community guidelines. Your fluency in Estonian will help facilitate engaging discussions and assist users in addressing their questions. If you enjoy fostering a positive online community and thrive in an interactive environment, we encourage you to apply!

Responsibilities

• Moderate live chat sessions to uphold community standards and guidelines.
• Engage with users in Estonian, creating a welcoming and friendly atmosphere.
• Quickly identify and resolve any inappropriate behavior or content.
• Provide support and clarification to users regarding chat rules and conventions.
• Collaborate with the moderation team to improve chat strategies and user experiences.
• Monitor chat trends and offer feedback regarding community concerns or recurring issues.
• Participate in training sessions to remain current on best practices and community policies.

• Fluency in Estonian with excellent written and verbal communication skills.
• Proficient in English; knowledge of additional languages is a plus.
• Prior experience in chat moderation, customer service, or a related field is preferred.
• Strong attention to detail and ability to manage real-time discussions effectively.
• Excellent critical thinking and problem-solving skills.
• Familiarity with chat moderation tools and online platforms.
• Able to work independently in a remote environment and maintain a flexible schedule.
• Must be eligible to work as a freelancer.

• The opportunity to work from the comfort of your home. A perfect work-life balance.
• Being part of a multicultural team with a diverse background.
• A long term commitment with the opportunity for progression.
• Various incentive and bonus payout structures based on performance and time.
• Personalized training with access to our web based knowledge library.