Mecánico/a de coches para atención al cliente con Inglés B2

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Funciones

From IMAN Temporing, a company specialized in HR, we want to accompany you on your career path.#WeconnecttalentwithopportunitiesGet to know us more at From our office of Madrid, we are looking a Car Repair Agent level 1Your responsibilities:· Respond to all calls, emails, and common requests for technical 1st level support· Analyse technical problems (root cause analysis) with cars and/or, light goods vehicles (LGV) and/or, heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels.· Follow defined work instructions and escalation processes for all possible types of incidents.· Track all incidents in our internal incident management system.· Maintain communication with other Bosch sites, departments, and colleagues who are engaged into the support processes.· Input for FAQ and knowledge database.· Establish good relationships with colleagues and customers in order to achieve a correct flow of information.· Willingness to work in the office and/or remote according to business needs.Your profile:· Education: Completed vocational education as a master mechanic, automotive mechatronics technician (mechanics and/or electronics), automotive service technician or country equivalent certificate· Experience and know-how: Minimum 2 years of experience working in workshops with cars and/or LGV/HGV.· Languages: Spanish oral and written communication skills level C1 (minimum) requiredand English oral and written communication skills level B2 (minimum) required.Other additional European languages are a plus.* Contract: Direct permanent direct contract with Bosch Service Solutions (30 days of trial period)* Working hours: Full time (39h) 9:00-18:00 to 10:00-19:00.* Working Days: Monday - Friday* Working model: Hybrid, following the needs of the Service* Holidays: 32 paid days of Holidays per natural year (28

Requisitos

A team player who is 100% service and solutions focused· Methodical troubleshooting skills required· Basic knowledge of IT systems would be an advantage· Professional experience in a customer facing position would be an advantage· Soft skills required: Customer orientation, professional communication, able to work well in difficult situations.Si la oferta te parece interesante ¡No dudes en inscribirte!