NB EMEA / Customer Service Agent with Italian and English

Who we are   

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. 
 
CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture! 
 
Our Client  

New Balance - believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance, and style. Each international team member plays an important part in supporting the company to share these values with our customers worldwide. We are looking for extraordinary people to join our team, immerse themselves in the brand, and deliver a first-class service to our customers.  

We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.  

We´re Curious: Proactive approach to problem-solving and a “can do” attitude.  

We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.  

  
  
What will you be doing?  

• Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way  
• You can put yourself in our customers’ shoes, analyse their problems and offer them individual solutions  
• Offering an omnichannel service to our consumers via telephone, email, chat, and social media  
• Developing a sound understanding of the products and services offered by our client 
• Becoming an expert on all things New Balance 
• Embrace our company values and act as a brand ambassador  

What skills & experience will you bring to us?  

• A fluent level of Italian with exceptional grammar and spelling skills 
• High level of English (Both written and spoken)  
• A genuine passion for delivering outstanding customer service  
• Ability to deal with sensitive calls with empathy  
• Strong administrative skills with a keen eye for detail  
• A professional outlook and proactive approach to problem solving  

What do we offer? 

• Start date: ASAP
• Contract: Temporary (3-month contract with 1-month probation period) 
• Part time: (25 hours/week)
• Working days/Hours:  Monday to Friday: 9:00 AM - 2:00 PM
• Salary:  € 11,282 gross per year.
• Incentives: Top performance incentives 
• Holidays: 24 calendar days per year 
• Paid bank holidays + 1 extra day in lieu 
• Hybrid: 4 days per month at the office and for training purposes   
• Training: 8 days of full-time training fully based in the office  from 10:00am To 7:00pm
• Office location: Barcelona (La Sagrera) 

Other Benefits:  

• Best-in-class people engagement activities and programs 
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment 
• Employee Assistance Program - Free, confidential, and impartial guidance and support 
• Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation 
• New Balance online discounts 30% off 
• Option to sign-up for Discounted Private Health Insurance 
• Referral Program – Bring a friend and get a referral bonus 
• Access to LinkedIn specialised training & courses 

Ready to Make a Difference? 

• Showcase your talent: Share your CV highlighting achievements and responsibilities. 

• Be you: No need for photos, age, marital status, or gender. 

• Our process: Submit CV, then email, phone screening, and video interview. 

We're excited to meet you! 

#wecare#wearecurious#weachievetogether