Onboarding & Training Specialist - English & Italian Speaking (M/F)

⚡ WHO WE ARE:

Have you ever booked a hotel online? Then you’ve probably used D-EDGE without knowing it.

Mission 🚀: Every day, we help more than 18,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions.

As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.

Figures 📊 : D-EDGE Is the European No1 and World No3 hotel distribution technology provider in hospitality. With a team of more than 500 experts located in over 20 countries, D-EDGE provides localized support, services, and tools. With its global network of 500+ partners, D-EDGE’s ever-expanding ecosystem is a positive place to do business and grow.

Values😍:

At D-EDGE we are driven by these 4 key values:

We care about people #PEOPLE FIRST

We dare to share #OPEN COMMUNICATION

We embrace change #ADAPTABILITY

We go the extra mile #GO BEYOND

• 💻 YOUR SCOPE:
• Ensure successful activation/implementation for D-Edge Suite of products following in detail given guidelines and checklist in respect of the SLA, as well as guiding and animating training sessions to the D-EDGE customers.
• Be the first contact for new hotels, understanding the client’s needs and providing the best services needed.
• Set-up products included in the contract for the hotel 
• Ensure processes are followed for smooth activation/ implementation
• Follow the onboarding journey
• Collect by Account Manager/Sales, and the client, all the info required for a proper product configuration 
• Record and update all activation/ implementation tasks and status into Salesforce CRM
• Log tickets properly in Salesforce CRM for all issues encountered during activation/ implementation 
• Keep up with D-EDGE products and features evolutions
• Manage online or on-site training
• Understand and analyse the customer's need

• This position can be based in Barcelone, Venice or Lisbon

• The job has been tailored for you if: 🦄
• You are proactive and can work independently
• You are flexible, and have strong analytical skills and an eye for detail
• Problem-solving
• Teamwork
• Project Management skills
• Outstanding communication and writing skills. 
• Experience with b2b technology company or hotels
• Knowledge of the Hospitality, GDS or OTA 
• Google Suite 
• You are fluent in English and Italian

• The icing on the cake: 🍰
• Training, and teaching experience is a plus 

• D-Edge is Remote Friendly: 2 days in the office / week
• Meal vouchers
• Health insurance
• Accor Employee Card: Discount on hotel bookings
• 12 days per year to get involved in NGO projects
• Career development: we want you to progress and be free to choose which direction you want to grow. There are also opportunities for internal moves.

 🤝 RECRUITMENT PROCESS: 

1. Telephone interview with Talent Acquisition Team

Let's get to know each other (~30 or 45 minutes)

2. First interview with Erica De Vecchi, Onboarding Team Leader Italy/CEE

An opportunity to talk about your background and motivations and to introduce you to the position, our technical ecosystem, and our ambitions. (~ 60 minutes)

3. Last interview with Eliana Gazzetta, Global Head of Onboarding

Culture fit (~40 minutes)

... and welcome to D-EDGE :)!

Please be aware that we will be asking for work references.

D-EDGE is an equal-opportunity employer. We do not discriminate based on: race, councilor, ety, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, handicap, veteran status, genetic information, marital status, or any legally protected status.