Operations Manager

The Operations Manager position is ideal for a dynamic individual with strong leadership skills and a passion for operational excellence. This role offers a unique opportunity to make a significant impact within a rapidly growing company in the short-term rental industry. As an Operations Manager at GuestReady, you will have the chance to lead a dedicated team, optimize processes, and enhance guest satisfaction, all while contributing to the company’s ambitious growth objectives. If you are looking to advance your career in a fast-paced environment where your skills and ideas can thrive, this could be the perfect opportunity for you to grow alongside GuestReady.

Responsibilities

Operational Management

• Ensure seamless daily operations, including timely task completion and problem resolution.


• Oversee the quality and efficiency of housekeeping and property maintenance services.


• Manage third-party service providers to ensure high-quality performance and contract compliance.


• Monitor performance through key metrics and KPIs, ensuring operational standards are met.


• Schedule and oversee work shifts, task delegation, and performance evaluations.


• Build relationships with local vendors, ensuring services are delivered on time and to standard.


• Assist in setting dynamic pricing strategies by monitoring occupancy rates and seasonal demand.


• Work closely with the revenue team to optimise booking rates and minimise vacancies.


• Collaborate on strategies to upsell services and amenities to increase revenue per guest.


• Ensure all properties adhere to local regulations, including health, safety, and licensing.


• Conduct regular safety audits and enforce safety protocols for both guests and staff.


• Provide regular operational reports and insights to stakeholders.


• Use data to identify areas for operational improvement, cost savings, and efficiency.


• Train team members on technology systems and optimize digital processes.


• Monitor online booking platforms and ensure listing accuracy and responsiveness.


• Develop and enforce protocols for handling operational crises.


• Serve as the point of contact for after-hours emergencies or urgent operational needs.

Process Improvement

• Continuously assess and optimize operational processes for better efficiency and service quality.


• Identify and implement cost-effective solutions to enhance operational performance.


• Drive innovation in process management, tools, and strategies to meet evolving business needs.

Team Leadership

• Lead and manage a high-performing operations team, including guest relations, property maintenance, and housekeeping.


• Foster a positive, collaborative, and efficient working environment.


• Train, mentor, and support team members to meet and exceed performance goals.

Requirements

• Years of Experience:  5-7 years in operations, hospitality, short term rental, or property management, with a leadership role.


• Spanish & English


• Proven experience in team management, process improvement, and customer service.


• Strong problem-solving and decision-making abilities, with an emphasis on data-driven approaches.


• Excellent communication skills, both written and verbal.


• Willingness to work on weekends.


• Available to work on any schedule.


• An individual who’s able to work under pressure being calm and composed.


• Experience in delivering host-focused solutions based on their need and satisfaction.


• Team player; able to work in an environment with cross-cultural colleagues.


• Multi-tasker, organized and able to manage time efficiently and juggle lots of competing priorities.


• Able to work with the highest ethical and professional quality standards.