Portuguese Speaking Freelance Chat Moderator - Work Remote

The House of Mercier is delighted to invite applications for the position of Portuguese Speaking Freelance Chat Moderator. This remote role is vital for maintaining a respectful and engaging chat environment while interacting with our online community. Your fluency in Portuguese will help you effectively communicate with users, facilitating meaningful conversations and addressing their inquiries. If you have a passion for community engagement and thrive in dynamic online interactions, we encourage you to apply!

Responsibilities

• Moderate live chat sessions to ensure compliance with community standards and guidelines.
• Engage with users in Portuguese, fostering a friendly and welcoming atmosphere.
• Quickly identify and address any inappropriate behavior or content.
• Assist users with questions related to chat rules and community expectations.
• Collaborate with fellow moderators to enhance chat strategies and improve user experience.
• Monitor chat interactions for trends and provide feedback regarding community concerns.
• Participate in training sessions to stay updated on best practices and community guidelines.

• Fluency in Portuguese with strong written and verbal communication skills.
• Proficient in English; knowledge of other languages is a plus.
• Prior experience in chat moderation, customer service, or a similar role is preferred.
• Strong attention to detail and the ability to manage real-time discussions effectively.
• Excellent critical thinking and problem-solving skills.
• Familiarity with chat moderation tools and online platforms.
• Able to work independently in a remote environment and maintain a flexible schedule.
• Must be eligible to work as a freelancer.

• The opportunity to work from the comfort of your home. A perfect work-life balance.
• Being part of a multicultural team with a diverse background.
• A long term commitment with the opportunity for progression.
• Various incentive and bonus payout structures based on performance and time.
• Personalized training with access to our web based knowledge library.