Head of Customer Success & Partnerships (Temporary)

About Us

Idoven has developed the world’s first cardiology-as-a-service platform powered by artificial intelligence that augments both a cardiologist’s and non-cardiology expert clinician’s ability to identify, triage and diagnose patients at scale.

The company counts partners such as AstraZeneca, Abbott, and GE Healthcare, FIFPRO, Google, Santander and Real Madrid Foundation. Idoven is backed by top-tier investors and business angels including Insight Partners, Northzone and Wayra (Telefónica), Iker Casillas, Pau Gasol, the Accel Starters program, and EIT Health.

The company has been awarded with numerous distinctions for its AI technology in Europe and the US, including the prestigious European Innovation Council (EIC) Accelerator and Horizon 2020 (H2020) awards and the Healthy Longevity Catalyst Award from the US National Academy of Medicine. Idoven has also been selected by CB Insights as one of the top 50 companies in Digital Health for 2023.

Your Role

As the Head of Customer Success & Partnerships (Temporary), you will play a critical role in driving revenue growth, developing strategic partnerships, and ensuring exceptional customer experiences while overseeing a growing team. This is a temporary role to provide maternity leave coverage, offering a unique opportunity to make a high-impact contribution within a dynamic environment.

What You Will Do

• Strategic Leadership: Develop and execute a global strategy to drive customer success, commercial growth, and partnerships in key markets.
• Customer Success Excellence: Lead and build the Customer Success team to ensure partner satisfaction, strong client relationships, and measurable outcomes.
• Account Management: Own and drive key accounts, ensuring client retention and growth by identifying upsell/cross-sell opportunities.
• Partnership Development: Establish and nurture strategic alliances with healthcare organizations, tech partners, and market access stakeholders.
• Commercial Growth: Collaborate with Sales and Marketing to define customer success metrics, improve go-to-market processes, and drive adoption.
• Cross-Functional Alignment: Work closely with Product, Engineering, and AI teams to ensure customer feedback drives product improvement and innovation.
• Operational Efficiency: Develop scalable systems and frameworks for managing customer journeys, renewals, and partnership workflows.
• Leadership & Mentorship: Lead and inspire a growing team of account managers and customer success professionals.

Must-Have Skills

• 8+ years of experience in customer success, account management, or commercial leadership roles, preferably in SaaS, HealthTech, or AI-driven sectors.
• Proven track record of building, managing, and scaling customer success teams and commercial functions.
• Strong experience driving partner acquisition, onboarding, and long-term engagement with measurable success.
• Commercial acumen and experience in market access, partnerships, or enterprise-level negotiations.
• Exceptional leadership, communication, and stakeholder management skills.
• Ability to work autonomously and drive strategic initiatives in a fast-paced, international environment.
• Proficiency in CRM systems (e.g., Salesforce, HubSpot) and a data-driven approach to managing customer success metrics.
• Fluency in English (Spanish is a plus).

Nice-to-Have Skills

• Experience working with enterprise clients or large-scale B2B partnerships.
• Familiarity with healthcare systems, market access strategies, or medical compliance frameworks (e.g., ISO 13485, GDPR).
• Background in digital health, SaaS platforms, or AI solutions.

🚀 Be part of one of the most disruptive startups in HealthTech and AI and make a difference

🏆 Personal and professional growth as part of a fast-growing, international team

🎧No corners cut in having the best tech equipment to do your job

🙋 Unlimited remote working environment, where you can choose to work from home and attend our Madrid office whenever you want to

📚Learning and development opportunities and training budget

💸 Flexible Remuneration

👩🏻‍⚕️ Health Insurance

🏋 Access to Wellhub (Gympass), empowering your physical and mental wellness!

🌴 23 holidays, your birthday off, and December 24th and 31st half days to celebrate!

😎 Regular team events and Thursday happy hours

And much more!