In this key position, you will make a significant contribution to maintaining customer satisfaction at a consistently high level by handling complex technical issues relating to on-premise installations. You are the expert for technical advice and troubleshooting in the on-premise area and support our 2nd level support team with complex challenges.
Your tasks at a glance:- Technical consulting: You will independently advise our customers at national and international level (focus on Europe and the Arab region) on specific use cases and help them to achieve the full potential of their on-premise solutions.
- Maintenance and service: You will be responsible for the regular maintenance and service of on-premise installations to ensure smooth operation, mostly using Linux.
- Troubleshooting: In the event of technical faults in the on-premise solutions, you are the first point of contact for 2nd level questions for efficient and sustainable problem solving.
- Support for system and software tests: You will work closely with our development team and assist with tests to ensure system stability.
- 2nd level support: You will also handle complex 2nd level support requests for our cloud solutions and ensure that technical problems are solved quickly and competently.
- Further development of support processes: You find potential for improvements in our processes and proactively initiate these in order to continuously optimize our service. You keep an eye on new technical developments in order to continuously develop yourself and our services.
You bring the following with you:- Technical knowledge: Well-founded experience in dealing with Linux.
- Language skills: Very good knowledge of English and German (C1) are mandatory. Knowledge of Arabic is an advantage, but not a prerequisite.
- Willingness to learn: A high level of self-motivation to continuously develop yourself and to establish in-depth knowledge of our industries and products.
- Willingness to travel: Willingness to travel internationally (mainly Europe and Arab region) - approx. 25%.
- Completed vocational training/studies in the field of computer science, telecommunications or a comparable qualification.
- Professional experience: Ideally first experiences in user helpdesk and/or 2nd or 3rd level support, ideally in the areas of server infrastructure, cloud solutions or telecommunications.
- Service orientation: A strong service orientation and the ability to act calmly and solution-oriented even in stressful situations.
You will report to our Head of International Support and work closely with your direct colleagues in 2nd level support located in Munich. In addition, you will have many interfaces with international colleagues from the areas of technology, sales and support.
We want you to be able to tackle your tasks with enthusiasm and enjoy being part of the F24 team. Appreciation and recognition for the commitment of our colleagues characterize our cooperation in a growth-oriented environment!Find out more about the work at F24
here.