Technical Pre-Sales Whitebox Server

Ability to work with sales team to support the design and configuration of vendor solutions (e.g. define a Bill of Materials for use by sales team) to meet customer requirements

Provision of an outstanding quality of service and meet predefined customer service level agreements (SLAs)

Use internal and vendor tools to generate accurate bill of materials on a timely basis to serve resellers and their customers and other TD SYNNEX sales teams

Ownership of assigned Request Manager resolver group

Respond quickly to queries or customer care issues

Communicate product and technology information to educate internal and external audiences

Deal with product/solution enquiries from internal/external sales, vendors and resellers

Understanding and application of vendor promotions

Maintain peer-level technical contacts in assigned vendor

Work towards the required level of technical knowledge in product or technology group and the achievement of any vendor related accreditation

Assist the Business Solution Centre (BSC) to support sales activity and improve partner utilisation rates

Opportunity to deliver basic post-sales implementation services

Develop Product knowledge to a competent technical level in line with vendor/business expectations

Effective oral and written communication skills.

Strong attention to detail, priority management and planning skills.

IT industry knowledge – Channel, Vendors, Competition and End User is desirable but not mandatory depending on seniority of role.

Existing knowledge of product and technology portfolio is desirable but not mandatory depending on seniority of role.