Barcelona, Spain Assistant Site Director

Position: Barcelona Assistant Site Director

Weekly Hours: Full Time Contract Position - Monday to Sunday (flexible)

Dates of Contract: January 20, 2024 - July 31, 2025

Location: Barcelona, Spain

ABOUT US: Who is CIS Abroad, and why do you want to work with us?

At CIS Abroad, we believe that education abroad offers students the best chance to realize their potential and change their world. We’re a nationally recognized organization that offers transformative study, intern, short-term, and custom programs across the globe. Our shared values--Passion, Fun, Cultural Competence, Trust, Change & Growth--form the foundation for all we do, and we look for employees who embody these values in their personal and professional lives. We are innovative and fast-moving, and have a fantastic home office (complete with friendly office dogs!) located in a renovated mill building in Easthampton MA. We are proud members of The Forum on Education Abroad, NAFSA, Diversity Abroad and advocate members of The Global Leadership League. For more information about CIS Abroad, please visit our website at www.CISAbroad.com.

POSITION OVERVIEW

The Barcelona Assistant Site Director (ASD) is a full time contracted position responsible for assisting CIS Abroad with on site programming and operations in Barcelona, Spain. A few of the ASD’s primary responsibilities include: overseeing logistics, helping to maintain positive partner/university relations, and student support services and operations for CIS Abroad in Barcelona. The ASD will work with US based staff, and Spain based staff to ensure that the company is delivering safe, consistent, and high value programs that are in line with the values and the mission of the organization. This individual must be legally able to work in Barcelona and must live in or near the city.

SPECIFIC DUTIES

Student Support

• Assist in the coordination of arrival logistics and in the running of the program orientations (pre-arrival and on-site)
• Engage with students on-site, following the guidelines in the ‘Checklist for Onsite Delivery’ according to the On site Service Expectations
  • Airport Pickups
  • Warm Program Welcome
  • Deliver The Local Life Excursions / Activities
  • Assist to conduct check ins
  • Assist to Farewell Celebrations
  • Assist to deliver Program Evaluations
• Remain in close contact with students throughout their program addressing issues when they arise
• Respond to student’s questions through Whatsapp group
• Maximize the student experience with resources and reflections
• Oversee cultural program delivery
• Help to remedy any issues should they arise
• Help resolve issues that happen in student housing
• Help to check students into housing, and give them a housing orientation

Assist with Health and Safety

• Mitigate/manage risks in the local environment, including potential issues on program excursions
• Follow local safety and emergency protocol
• Communicate current and reliable information concerning health and safety to program participants and CIS Abroad Staff
• Remain reachable by mobile phone when program participants are experiencing a true emergency
• Work closely with local resources, Site Director, US-based International Operations Management and/or emergency response team as problems or emergencies happen on site
• Enforce the CIS Abroad code of conduct when appropriate

Marketing and Promotion

• Take pictures and record video when delivering program activities
• Share pictures and videos through our Asset’s manager
• Schedule and Publish content in the local Instagram Account

Communications

• Check emails regularly – and agrees to respond to emails within 24 hours to acknowledge receipt, even if an answer is not immediately available.
• Remain available by telephone throughout working hours and check voicemails regularly when this is not possible.
• Checking WhatsApp business and responding to students

SUCCESS TARGETS

• Incident report protocol is followed 100% of the time
• On-site Risk Management plan remains updated and is followed 100% of the time
• CIS Checklist implementation - on time and on budget, 90% of the time
• Excursions are delivered on budget and on schedule

REQUIRED QUALIFICATIONS & SKILLS

• Excellent computer skills. Functional knowledge of Google Suite, Microsoft Suite.
• Bachelor’s degree
• Fluency in English and Spanish
• Experience working with international students, preferably US university students in the field of International Education
• Aptitude to thrive without a routine or daily supervision
• Team player with a rockin’ sense of humor
• Must have a positive attitude
• Outgoing, flexible, reliable, honest with an open mind
• Must be willing to undergo background check
• Live in Barcelona

PREFERRED QUALIFICATIONS & SKILLS

• Good photography skills
• Comfortable working with tight deadlines in non-traditional office settings
• International study/intern/volunteer/work/travel experience
• First Aid training

COMPENSATION

• $2,500 USD or 1,600€ per month with an average of 160 hours per month plus flexibility upon emergencies.
• Part of the job will require working during weekends (hours will be compensated during the week)

CIS Abroad provides equal opportunity to all people regardless of age, race, religion, color, sex, gender, sexual orientation, national origin, or physical or mental disability. Equal opportunity applies to hiring, placement, promotion, salary determination, and all other conditions of employment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document upon hire. By submitting your application materials to us you are also providing explicit consent for our People & Culture department to process that data within reasonable limitations under the scope of consideration for your employment. For details on how we handle sensitive data please view our Privacy Policy: https://www.CISAbroad.com/privacy-policy/