Remote Contact Center Manager

salary Salary :

kr35,700 - 55,650 monthly

icon briefcase Job Type : Full Time
icon remote-alt Remote / Work from Home

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.

🔥 Urgent

✨ Immediate Start

icon loader
icon loader
Open only for candidates based in Sweden

This job is no longer accepting applications.

Scroll down below to view similar jobs .

Job Description - Remote Contact Center Manager

Job Description:


Electrolux Professional is seeking a highly experienced Remote Contact Center Manager to join our team in Sollentuna, Stockholms Län, Sweden. As a Mid-to-Senior Level position, the ideal candidate will have at least 8 years of experience in contact center management.


Responsibilities: - Lead and manage a team of remote contact center representatives to ensure exceptional customer service and satisfaction - Develop and implement strategies to improve contact center performance and efficiency - Monitor and analyze key performance indicators (KPIs) to identify trends and make data-driven decisions - Collaborate with other departments to ensure seamless communication and resolution of customer issues - Implement training programs and ongoing coaching to enhance the skills and performance of contact center staff - Handle escalated customer concerns and provide solutions in a timely and professional manner - Stay current on industry trends and best practices in contact center management


Requirements: - Proven experience in contact center management, with a minimum of 8 years in a similar role - Strong leadership skills with the ability to motivate and coach team members - Excellent communication skills, both verbal and written - Solid project management skills, with the ability to prioritize and multitask in a fast-paced environment - Driven and dedicated to achieving goals and targets - Experience with remote work and managing virtual teams is a plus


Benefits: - Paid overtime - Gym membership - Parental leave


Working Environment: At Electrolux Professional, we offer a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success. As a Remote Contact Center Manager, you will have the opportunity to lead a team of dedicated professionals and make a positive impact on our customers' experience.


Equal Opportunity Statement: Electrolux Professional is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


Deadline to Apply: July 1, 2024


Join us and be a part of a global leader in professional kitchen and laundry solutions. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Work Schedule

This job has the following work schedule:

  • Flexible

Benefits & Perks

This job has the following benefits:

  • Remote work flexibility
Original job Remote Contact Center Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Open only for candidates based in Sweden

This job is no longer accepting applications.

Scroll down below to view similar jobs .

icon no cv required No CV Required icon fast interview Fast Interview via Chat

Share this job with your friends

View similar Customer Service / Guest Services jobs below

Share this job with your friends

💰

Browse the Top Paying Jobs Customer Service / Guest Services Salaries

GrabJobs is the no1 job portal in Sweden, connecting you to thousands of jobs fast! Find the best jobs in Sweden, apply in 1 click and get a job today!

Mobile Apps

Copyright © 2024 Grabjobs Pte.Ltd. All Rights Reserved.