Customer Service & Administrative Support

Are you organized, service-oriented, and looking to work in a dynamic, fast-paced customer service in a dynamic environment? This is a diverse role where you'll handle customer interactions, order processing, and support – ideal for someone who enjoys variety and staying engaged throughout the day!

SomnoMed is a global leader in the design and manufacture of patient-matched medical devices for the treatment of obstructive sleep apnea. To strengthen the Nordic team, we are looking for a proactive experienced Customer Service Administrative Support.

As a key member of the Nordic customer service team, you will support customers and patients in the Nordic region, answering their questions on products, orders and logistic. You will directly manage orders, register repair cases, problems resolution, and other administrative tasks. This is a great opportunity to combine service and problem-solving in a company where MedTech is at the core and Customer focus is at the heart of everything we do.

You can expect a dynamic workday, balancing both both customer service and technical responsibilities.

Some of your key tasks will include:

• Responding to customer inquiries via phone, email, and the customer portal,


• Receiving and processing orders,


• Providing logistical support, e.g., managing shipping labels, scheduling pickups, etc.


• Proactively contacting customers to ensure satisfaction and help foster Business development,


• Contributing to process improvements and digitalization of customer management


• Handling complaints and guiding customers through service-related issues


• Performing administrative tasks such as updating information in our order system (NetSuite) and documenting customer interactions in our CRM system (Salesforce)

We believe:

• You have a post-secondary education and experience in the dental industry, or from dental clinics, working with both administrative tasks and customer service.


• You are comfortable using digital systems and familiar with business platforms such as NetSuite, Salesforce, and Microsoft Office.


• A first experience as an inside salesperson or as a proactive customer contact is highly valued.


•  Fluency in Swedish and English, both written and spoken, is required. Ideally, you also speak and understand Finnish. 


• To succeed in this role,


• You need to be an engaged and well-organized person with a natural sense of service.


• You are unpretentious and able to handle both pleasant and more challenging customer interactions professionally.


• A technical interest and a desire to solve problems are important qualities.


• You communicate well, are attentive, and create a positive customer experience in every interaction.


• You are self-driven, proactive, and able to prioritize in a fast-paced, event-driven environment.

If you’re ready to make an impact and grow in a role that blends technical, processes, customer centricity and teamwork — apply now!

Start date: September 2025
Location: Stockholm office
Scope: Full-time, weekdays 08:00–17:00
Employment type: Permanent position with a six-month probation period