Live Chat Manager - Remote Work

salary Salary :

kr31,500 - 57,750 monthly

icon building Company : Epiroc
icon briefcase Job Type : Part-Time
icon remote-alt Remote / Work from Home

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Open only for candidates based in Sweden

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Job Description - Live Chat Manager - Remote Work

Job Description:

Epiroc, a leading provider of innovative mining and infrastructure equipment, is seeking a talented Live Chat Manager to join our remote team based in Stockholm, Sweden. This part-time position offers the flexibility to work from home while still being an integral part of our customer service team.

As a Live Chat Manager, you will be responsible for overseeing our live chat support system, ensuring timely and effective communication with our customers. Your main responsibilities will include managing a team of live chat agents, developing and implementing chat scripts and guidelines, monitoring chat performance metrics, and continuously improving the customer experience through the live chat platform.

Requirements: - Minimum of 8 years of experience in customer service, preferably in a live chat support role - Energetic and dedicated personality traits - Strong time management and people management skills - Excellent written and verbal communication skills - Proficiency in using live chat software and tools - Experience with CRM systems is a plus

Benefits: - Dental insurance - Joining Bonus - Travel opportunities

Working Environment: At Epiroc, we believe in fostering a supportive and inclusive working environment. We encourage autonomy and independence, trusting our employees to excel in their roles while providing the necessary support and resources for success. As a Live Chat Manager, you will have the opportunity to make a real impact on our customer service operations and contribute to the overall success of the company.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: Epiroc is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Work Schedule

This job has the following work schedule:

  • Flexible

Benefits & Perks

This job has the following benefits:

  • Remote work flexibility
Original job Live Chat Manager - Remote Work posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Open only for candidates based in Sweden

This job is no longer accepting applications.

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