Remote Customer Support Manager

salary Salary :

kr37,800 - 51,450 monthly

icon building Company : Nobina
icon briefcase Job Type : Part-Time
icon remote-alt Remote / Work from Home

Number of Applicants

 : 

000+

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Open only for candidates based in Sweden

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Job Description - Remote Customer Support Manager


Job Description:


Nobina is seeking a dynamic and experienced Remote Customer Support Manager to join our team in Uppsala. As a part-time position at a mid-to-senior level, the ideal candidate will have at least 8 years of experience in customer support or a related field. We are looking for someone who is energetic, dedicated, and thrives in a fast-paced environment.


Responsibilities: - Manage and lead a team of remote customer support representatives - Develop and implement customer support processes and procedures - Monitor team performance and provide ongoing feedback and coaching - Handle escalated customer inquiries and ensure timely resolution - Collaborate with other departments to improve customer experience - Analyze data and metrics to identify trends and make informed decisions - Stay up-to-date on industry trends and best practices in customer support


Requirements: - 8+ years of experience in customer support or a related field - Proven track record of managing and leading a team - Excellent communication and interpersonal skills - Strong problem-solving and decision-making abilities - Ability to work independently and prioritize tasks effectively - Energetic and dedicated personality traits - Teamwork and leadership skills - Proficiency in Microsoft Office and customer support software


Benefits: - Parental leave - Gym membership - Disability insurance


Working environment: At Nobina, we believe in cultivating a sense of ownership and responsibility at every level. We value teamwork, collaboration, and a commitment to excellence. As a Remote Customer Support Manager, you will have the opportunity to make a real impact on our customer support operations and drive positive change within the organization.


Deadline to apply: June 25, 2024


Equal opportunity statement: Nobina is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to building a diverse and inclusive workforce and encourage individuals from all backgrounds to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Work Schedule

This job has the following work schedule:

  • Flexible

Benefits & Perks

This job has the following benefits:

  • Remote work flexibility
Original job Remote Customer Support Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Open only for candidates based in Sweden

This job is no longer accepting applications.

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