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**Job Title:** Contact Center Specialist - Remote Work **Company:** Bühler Group **Location:** Geneva, Kanton Genf, CH **Job Type:** Part-Time **Seniority Level:** Associate Level **Years of Experience:** 3
**Company Overview:** At Bühler Group, we prioritize quality in all aspects of our work, products, and services. As a global leader in food processing and advanced materials, we aim to empower our employees and provide an environment that encourages innovation, sustainability, and collaboration. Our commitment to excellence drives our team, and we are looking for motivated individuals who can contribute to our mission.
**Job Overview:** We are seeking a skilled and dedicated Contact Center Specialist to join our remote team. In this role, you will play a crucial part in providing exceptional service to our customers, ensuring their needs are met while representing Bühler Group’s values and commitment to quality. This part-time position requires a candidate with at least three years of experience in a contact center or customer service environment and a strong ability to work independently while embracing teamwork.
**Key Responsibilities:**
1. **Customer Support:** - Respond to customer inquiries via various communication channels, including phone, email, and chat. - Provide accurate information regarding products, services, and billing inquiries, ensuring a high level of customer satisfaction.
2. **Issue Resolution:** - Identify customer issues and provide effective solutions promptly and efficiently. - Escalate complex issues to the appropriate departments while ensuring timely follow-up with customers.
3. **Data Management:** - Maintain accurate and up-to-date customer records in our contact center software and CRM systems. - Document all customer interactions clearly and concisely for future reference.
4. **Collaboration:** - Work closely with team members and cross-functional departments to ensure consistent communication and problem resolution. - Contribute to team meetings and collaborate on process improvement initiatives to enhance customer experience.
5. **Performance Metrics:** - Monitor and achieve personal performance metrics, including call handling times, resolution rates, and customer feedback scores. - Participate in training and development programs to enhance skills and knowledge relevant to the role.
6. **Quality Assurance:** - Follow established guidelines to maintain the quality of customer service that reflects the values of Bühler Group. - Participate in periodic quality assurance reviews to ensure compliance with company standards.
**Requirements:**
- **Experience:** - Minimum of 3 years of experience in a contact center or customer service role. - Proficiency in customer relationship management (CRM) software and other relevant technologies.
- **Skills:** - Excellent verbal and written communication skills in English; proficiency in other languages is a plus. - Strong problem-solving abilities and an aptitude for multitasking in a fast-paced environment. - Proven ability to work independently and collaboratively within a team.
- **Personality Traits:** - Highly motivated and independent, taking initiative to resolve customer issues. - Detail-oriented with a commitment to quality and excellence in service delivery.
- **Soft Skills:** - Strong teamwork skills, fostering positive relationships within the team and across departments. - Effective planning and organizational skills, with the ability to manage time efficiently and prioritize tasks.
**Benefits:**
- Profit sharing based on company performance. - Flexible remote work arrangements to promote work-life balance. - Vision insurance to ensure the health and well-being of our employees.
**Working Environment:** At Bühler Group, we prioritize quality in all aspects of work, products, and services. We foster an inclusive and supportive work environment that emphasizes continuous improvement and employee development.
**Application Deadline:** Please submit your application by September 27, 2024.
**Equal Opportunity Statement:** Bühler Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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