Customer Service Assistant - Remote Work

**Job Title: Customer Service Assistant - Remote Work** **Company: Eastman Chemical** **Location: Basel, Kanton Basel Landschaft, CH** **Job Type: Part-Time** **Seniority: Associate Level** **Years of Experience: 3**

**Job Description:**

Eastman Chemical is seeking a motivated and dedicated Customer Service Assistant to join our dynamic team. The ideal candidate will thrive in a fast-paced environment and be passionate about delivering exceptional customer service. As a part-time Customer Service Assistant, you will play a crucial role in supporting our customers with information, inquiries, and product-related questions while working remotely.

**Key Responsibilities:**

1. **Customer Support:** - Respond promptly and effectively to customer inquiries via phone, email, and chat, ensuring a high level of customer satisfaction. - Provide detailed information about products, services, and company policies to assist customers in their decision-making processes. - Handle customer complaints with empathy and professionalism, ensuring resolution in a timely manner.

2. **Order Management:** - Process customer orders accurately and efficiently, confirming order details and delivery schedules. - Monitor order status and proactively communicate with customers regarding any changes, delays, or issues. - Collaborate with logistics and sales teams to ensure smooth order fulfillment and delivery.

3. **Data Management:** - Maintain accurate records of customer interactions, inquiries, and transactions within CRM systems. - Analyze customer feedback and data to identify trends, monitor satisfaction levels, and propose improvements.

4. **Product Knowledge Development:** - Continuously update and maintain knowledge of company products, services, industry trends, and competitors to provide informed support to customers. - Participate in training and development sessions to enhance skills and improve performance.

5. **Team Collaboration:** - Work closely with team members and other departments to communicate customer needs and feedback effectively. - Contribute to a positive team environment, sharing best practices and insights for improving customer service processes.

6. **Adaptability and Creativity:** - Demonstrate creativity in problem-solving and developing innovative solutions to meet customer needs. - Adapt to evolving customer service technologies, tools, and practices to enhance efficiency and service delivery.

**Requirements:**

- **Experience:** - Minimum of 3 years of experience in a customer service role, preferably in a remote or virtual environment. - **Educational Background:** - A high school diploma or equivalent is required; a bachelor’s degree in a relevant field is preferred.

- **Skills and Traits:** - Strong communication skills, both verbal and written, with the ability to convey information clearly and concisely. - Passionate about customer service with a resilient attitude, capable of managing challenging situations effectively. - Demonstrated creativity and adaptability in problem-solving and addressing customer needs.

- **Technical Proficiency:** - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM software. - Familiarity with online communication and collaboration tools (e.g., Zoom, Slack, Microsoft Teams).

**Benefits:**

- Competitive profit sharing opportunities. - Comprehensive medical coverage to support your health and well-being. - Paid sick leave to help you manage personal health needs effectively.

**Working Environment:**

Join a forward-thinking team at Eastman Chemical that leads the industry with cutting-edge ideas and solutions. You will be part of a collaborative environment that fosters innovation and continuous improvement while providing you with the flexibility to work remotely.

**Application Deadline:** Please submit your application by September 27, 2024.

**Equal Opportunity Statement:**

Eastman Chemical is committed to creating a diverse and inclusive workplace. We are an equal opportunity employer and welcome applicants from all backgrounds, experiences, and perspectives. We celebrate diversity and are dedicated to promoting an inclusive environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.