Chat Support Officer

salary Salary :

fr2,800 - 3,900 monthly

icon briefcase Job Type : Part-Time
icon remote-alt Remote / Work from Home

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Open only for candidates based in Switzerland

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Job Description - Chat Support Officer

Job Description:

We are looking for a confident and resilient Chat Support Officer to join our team at Cognizant Technology Solutions in Zurich. As an Associate Level position, the ideal candidate will have at least 3 years of experience in a similar role.

Responsibilities: 1. Provide chat support to customers regarding technical issues or inquiries. 2. Utilize leadership skills to guide customers through troubleshooting steps. 3. Conduct analysis of customer data to identify trends and improve the chat support process. 4. Collaborate with other team members to ensure a seamless customer experience. 5. Assist in training new chat support officers.

Requirements: 1. Bachelor's degree in a related field. 2. Excellent communication skills, both written and verbal. 3. Strong analytical skills. 4. Ability to work independently and as part of a team. 5. Knowledge of chat support software and systems.

Personality Traits: Confident, resilient Soft Skills: Leadership, analysis

Benefits: 1. Free food provided during work hours. 2. Visa sponsorship for qualified candidates. 3. Travel opportunities for top performers.

Working Environment: At Cognizant Technology Solutions, we provide an environment where technology is harnessed to drive innovation and efficiency. Our team is dedicated to providing top-notch support to our customers while maintaining a positive and collaborative work environment.

Deadline to Apply: July 5, 2024

Equal Opportunity Statement: Cognizant Technology Solutions is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Work Schedule

This job has the following work schedule:

  • Flexible

Benefits & Perks

This job has the following benefits:

  • Remote work flexibility
Original job Chat Support Officer posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Open only for candidates based in Switzerland

This job is no longer accepting applications.

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