W

Contact Center Assistant

salary Salary :

fr2,700 - 4,000 monthly

icon building Company : Weyerhaeuser
icon briefcase Job Type : Part-Time
icon remote-alt Remote / Work from Home

Number of Applicants

 : 

000+

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Open only for candidates based in Switzerland

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Job Description - Contact Center Assistant

**Job Title:** Contact Center Assistant **Company:** Weyerhaeuser **Location:** Geneva, Kanton Genf, CH **Job Type:** Part-Time **Seniority:** Associate Level **Years of Experience:** 4


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**Job Description:**


Weyerhaeuser, a leading company in sustainable timber and land management, is seeking a dedicated and motivated Contact Center Assistant to join our dynamic team in Geneva. This part-time position offers an exciting opportunity to contribute to our customer service excellence while providing opportunities for unlimited personal and professional growth.


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**Key Responsibilities:**


1. **Customer Support:** - Respond promptly and courteously to customer inquiries via phone, email, and chat. - Resolve customer complaints and issues by identifying the root cause and providing appropriate solutions. - Maintain up-to-date knowledge of Weyerhaeuser products and services to assist customers effectively.


2. **Communication:** - Facilitate clear and effective communication with customers, colleagues, and management. - Document all customer interactions accurately in the contact center's CRM system. - Participate in team meetings to discuss feedback, challenges, and improvements in service delivery.


3. **Project Management:** - Assist in small-scale projects aimed at improving customer service practices and procedures. - Track the progress of ongoing projects and report on outcomes to senior staff as required. - Collaborate with other departments to coordinate resources and information as needed for project success.


4. **Data Management:** - Conduct regular audits of customer data to ensure accuracy and compliance with internal policies. - Generate reports related to customer interactions, identifying trends and areas for improvement. - Support data entry and administrative tasks as necessary.


5. **Team Collaboration:** - Work collaboratively with other contact center team members to achieve service goals. - Share knowledge and best practices with peers to enhance overall team performance. - Assist in training and onboarding new team members, contributing your expertise.


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**Requirements:**


- **Education & Experience:** - Minimum of 4 years of experience in a contact center or customer service environment. - High school diploma or equivalent; additional certifications in customer service or project management are a plus.


- **Personality Traits:** - **Resourceful:** Able to find innovative solutions to customer issues and inquiries. - **Confident:** Exhibit assurance in interactions, showcasing a positive and professional demeanor.


- **Soft Skills:** - **Project Management:** Demonstrated ability to manage tasks efficiently and contribute to project objectives. - **Cooperation:** Excellent teamwork skills with the ability to collaborate effectively across various teams and departments.


- **Technical Skills:** - Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software. - Ability to quickly learn new software and tools.


- **Language Skills:** - Proficiency in English is required. Fluency in French or German is highly desirable.


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**Benefits:**


- Profit sharing - Dental insurance - Paid overtime


**Working Environment:**


At Weyerhaeuser, we believe in fostering talent and providing opportunities for unlimited personal and professional growth. Our work environment is inclusive, collaborative, and encourages innovative thinking.


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**Application Deadline:** September 27, 2024


Weyerhaeuser is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Work Schedule

This job has the following work schedule:

  • Flexible

Benefits & Perks

This job has the following benefits:

  • Remote work flexibility
Original job Contact Center Assistant posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Open only for candidates based in Switzerland

This job is no longer accepting applications.

Scroll down below to view similar jobs .

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