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**Job Title: Remote Customer Care Specialist** **Company: LKQ** **Location: Basel, Kanton Basel Landschaft, CH** **Job Type: Part-Time** **Seniority: Associate Level** **Years of Experience: 3**
**About the Company:** LKQ is a leading global provider of alternative and specialty parts for the automotive and heavy-duty vehicle markets. As a company that pioneers change and sets industry benchmarks, we are committed to delivering exceptional service and value to our customers. Join us in our mission to provide quality products and services while maintaining our high standards of sustainability and innovation.
**Job Description:** We are seeking a dynamic and dedicated Remote Customer Care Specialist to join our growing team. As a Customer Care Specialist, your primary responsibility will be to ensure customer satisfaction by providing excellent support and assistance. You will communicate with customers through various channels, including phone, email, and chat, addressing inquiries, resolving issues, and enhancing the overall customer experience.
**Key Responsibilities:**
1. **Customer Support:** - Handle customer inquiries, concerns, and requests via phone, email, and chat in a timely and professional manner. - Actively listen to customer needs to provide effective and empathetic solutions. - Maintain a positive demeanor and a customer-first mentality while managing customer interactions.
2. **Issue Resolution:** - Investigate product-related issues brought forth by customers, coordinating with relevant departments to ensure prompt resolutions. - Escalate complex cases to appropriate departments, providing detailed notes and context to facilitate timely follow-ups.
3. **Documentation:** - Accurately document customer interactions and maintain records in the customer management system. - Prepare and maintain reports reflecting customer inquiries and resolutions for internal review and process improvements.
4. **Product Knowledge:** - Stay informed about LKQ's product offerings, processes, and services to provide accurate information to customers. - Participate in training sessions to enhance product knowledge and customer service skills.
5. **Continuous Improvement:** - Provide feedback to management regarding customer trends, issues, and suggestions for product and service improvements. - Collaborate with colleagues to develop best practices for customer care processes and training resources.
6. **People Management:** - Support team initiatives and foster a positive team environment, contributing to a culture of collaboration and excellence. - Assist in onboarding and mentoring new team members as required.
**Requirements:**
- **Experience:** - Minimum of 3 years of experience in customer service or a related field. - Proven track record of efficiently managing customer support interactions.
- **Personality Traits:** - Adaptable: Ability to adjust to changing priorities and customer needs effectively. - Confident: Demonstrate confidence in handling difficult situations and communicating with customers.
- **Soft Skills:** - Strong people management skills: Ability to build rapport with customers and work collaboratively with team members. - Exceptional adaptability: Willingness to learn and embrace new challenges in a fast-paced environment.
- **Technical Skills:** - Proficient in using customer relationship management (CRM) software and other support tools. - Familiarity with Microsoft Office Suite or similar productivity tools.
- **Language Skills:** - Fluency in English is required; proficiency in other languages is a plus.
**Benefits:** - Free food available in the office. - Disability insurance. - Life insurance.
**Working Environment:** Join our team and be part of a company that is at the forefront of industry change. We value innovation, teamwork, and a commitment to excellence. You'll be empowered to deliver your best work in a supportive and flexible remote working environment.
**Deadline to Apply:** Submit your application by 2024-09-27 to be considered for this exciting opportunity.
**Equal Opportunity Statement:** LKQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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