Customer Service Assistant

salary Salary :

fr1,900 - 2,800 monthly

icon briefcase Job Type : Part-Time
icon remote-alt Remote / Work from Home

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Job Description - Customer Service Assistant

Job Description:

Stadler Rail AG, a leading provider of railway transportation solutions, is seeking a Customer Service Assistant to join our team in Zurich, Switzerland. As a part-time position with entry-level seniority, this role will provide you with valuable experience in the railway industry.

Responsibilities: 1. Provide exceptional customer service by responding to inquiries via phone, email, and in person. 2. Assist customers with ticket purchases, reservations, and general inquiries. 3. Manage customer complaints and escalate issues as needed. 4. Coordinate with other departments to ensure timely resolution of customer requests. 5. Maintain accurate records of customer interactions and transactions. 6. Work closely with the Customer Service Manager to improve overall customer satisfaction. 7. Assist with administrative tasks as needed.

Requirements: 1. 1 year of customer service experience preferred. 2. Energetic and resourceful personality traits. 3. Strong teamwork and communication skills. 4. Ability to work well under pressure in a fast-paced environment. 5. Attention to detail and excellent organizational skills. 6. Proficiency in Microsoft Office suite and CRM software. 7. Fluency in English and German is required.

Benefits: - Free food provided during work hours. - Paid Time Off (PTO) accrued based on hours worked. - Joining bonus for new employees. - Opportunity to work in a sustainable and environmentally responsible company culture.

Deadline to apply: June 1, 2024

Equal Opportunity Statement: Stadler Rail AG is an equal opportunity employer and is committed to building a diverse workforce. We welcome and encourage applications from all qualified candidates, regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Work Schedule

This job has the following work schedule:

  • Flexible

Benefits & Perks

This job has the following benefits:

  • Remote work flexibility
Original job Customer Service Assistant posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Open only for candidates based in Switzerland

This job is no longer accepting applications.

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