Customer Service Manager

salary Salary :

fr3,600 - 5,100 monthly

icon briefcase Job Type : Part-Time
icon remote-alt Remote / Work from Home

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Job Description - Customer Service Manager

As a Customer Service Manager at Fidelity National Financial in Geneva, Kanton Genf, CH, you will play a crucial role in ensuring the satisfaction and retention of our valued customers. This part-time position is ideal for someone with 7 years of experience in a customer service role, at a mid-to-senior level, who possesses a hardworking and resilient attitude.

Responsibilities: - Manage a team of customer service representatives, providing guidance, support, and mentorship - Develop and implement customer service policies and procedures to improve efficiency and customer satisfaction - Handle escalated customer complaints and issues in a timely and professional manner - Monitor and analyze customer feedback to identify areas for improvement and implement solutions - Collaborate with other departments to ensure a seamless customer experience across all touchpoints - Conduct regular training sessions for customer service staff to enhance their skills and knowledge - Track and report on key performance indicators related to customer service levels and team productivity

Requirements: - 7 years of experience in a customer service role, with a proven track record of delivering exceptional service - Excellent communication and interpersonal skills, with a strong focus on emotional intelligence - Demonstrated ability to work effectively in a team environment and foster a positive and inclusive culture - Strong organizational and problem-solving skills, with the ability to prioritize tasks and manage multiple projects simultaneously - Proficiency in Microsoft Office Suite and customer service software - Bachelor's degree in Business Administration or a related field is preferred

Benefits: - Parental leave to support work-life balance - Dental insurance for optimal health and well-being - Profit sharing opportunities to reward your hard work and dedication

Working Environment: At Fidelity National Financial, we prioritize employee well-being through health and wellness initiatives, creating a positive and supportive work environment where you can thrive personally and professionally.

Deadline to Apply: April 17, 2024

Equal Opportunity Statement: Fidelity National Financial is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Work Schedule

This job has the following work schedule:

  • Flexible

Benefits & Perks

This job has the following benefits:

  • Remote work flexibility
Original job Customer Service Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Open only for candidates based in Switzerland

This job is no longer accepting applications.

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