Remote Customer Success Representative

**Job Title: Remote Customer Success Representative** **Company: Sonova Holding AG** **Location: Bern, Kanton Bern, CH** **Job Type: Part-time** **Seniority: Entry Level** **Years of Experience: 1**

**Overview** Sonova Holding AG, a global leader in the design and manufacturing of innovative hearing care solutions, is seeking a passionate and hardworking Remote Customer Success Representative to join our dynamic team. In this entry-level part-time position, you will play a pivotal role in enhancing the customer experience and ensuring customer satisfaction for our wide range of products and services.

**Key Responsibilities** - **Customer Interaction:** Engage with customers via multiple channels (phone, email, and chat) to address inquiries, resolve issues, and provide product information. - **Support & Troubleshooting:** Assist customers in troubleshooting product-related issues, providing timely and effective solutions to ensure a positive experience. - **Relationship Building:** Develop and maintain strong relationships with customers to foster loyalty and long-term engagement with our brand. - **Feedback Collection:** Gather customer feedback and suggestions, relaying relevant information to the product and marketing teams to enhance service delivery and product improvements. - **Documentation & Reporting:** Accurately document customer interactions and maintain up-to-date records in our customer relationship management (CRM) system. - **Product Knowledge:** Stay updated on company products and industry trends to confidently assist and educate customers, contributing to their understanding of our offerings. - **Time Management:** Efficiently manage your schedule to balance customer inquiries and administrative tasks, ensuring timely responses and service delivery. - **Collaboration:** Work collaboratively with the sales, technical support, and other relevant teams to ensure effective communication and resolution of customer issues. - **Training & Development:** Participate in training sessions and workshops to enhance your skills and knowledge about customer service best practices and product offerings.

**Requirements** - **Education:** High school diploma or equivalent; additional education in customer service or related field is a plus. - **Experience:** At least 1 year of experience in a customer service or related role, preferably in the technology or healthcare industry. - **Personality Traits:** A hardworking and passionate individual who is dedicated to ensuring customer satisfaction and willingness to go the extra mile for customers. - **Soft Skills:** - *Decision-making*: Ability to assess situations accurately and make informed decisions to ensure a positive customer experience. - *Time Management*: Exceptional organizational skills and the ability to manage multiple tasks efficiently in a fast-paced environment.

**Benefits** - Parental leave - Life insurance - Free food

**Working Environment** At Sonova, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. We are committed to creating a supportive environment where team members can thrive and contribute to our vision of transforming the hearing care industry.

**Application Deadline** Please submit your application by **September 27, 2024.**

**Equal Opportunity Statement** Sonova Holding AG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.