Online Call Center Representative

salary Salary :

fr3,000 - 3,600 monthly

icon building Company : ABB Ltd
icon briefcase Job Type : Part-Time
icon remote-alt Remote / Work from Home

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Job Description - Online Call Center Representative

Job description:

ABB Ltd is seeking a part-time Online Call Center Representative to join our team in Geneva, Kanton Genf, Switzerland. As an Associate Level representative with at least 4 years of experience, you will be responsible for handling inbound and outbound calls from customers, providing exceptional customer service, resolving inquiries and issues, and promoting products or services.

Responsibilities: 1. Answering incoming calls and assisting customers with their inquiries or concerns. 2. Making outbound calls to follow up on customer requests or provide information. 3. Building rapport with customers and maintaining a positive relationship. 4. Resolving customer complaints in a professional and timely manner. 5. Identifying and escalating issues to appropriate team members for resolution. 6. Up-selling and cross-selling products or services to customers. 7. Maintaining accurate records of customer interactions and transactions in the CRM system. 8. Achieving and exceeding performance targets and KPIs. 9. Collaborating with team members to ensure a smooth customer experience. 10. Participating in ongoing training and development programs.

Requirements: 1. At least 4 years of experience in a call center or customer service role. 2. Driven and passionate about providing excellent customer service. 3. Strong adaptability and negotiation skills. 4. Excellent communication and interpersonal skills. 5. Ability to work independently and as part of a team. 6. Proficiency in using CRM systems and call center software. 7. High school diploma or equivalent required; Bachelor's degree preferred.

Benefits: 1. Travel and spending expenses covered. 2. Paid Time Off (PTO) for part-time employees. 3. Paid overtime opportunities. 4. Professional development and growth opportunities within the company.

Working environment: At ABB Ltd, we embrace a culture that challenges norms and encourages bold thinking. As an Online Call Center Representative, you will have the opportunity to make a meaningful impact on our customers and contribute to the success of our business.

Deadline to apply: July 5, 2024

Equal opportunity statement: ABB Ltd is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

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Work Schedule

This job has the following work schedule:

  • Flexible

Benefits & Perks

This job has the following benefits:

  • Remote work flexibility
Original job Online Call Center Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Open only for candidates based in Switzerland

This job is no longer accepting applications.

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