Online Web Chat Specialist

**Job Title: Online Web Chat Specialist** **Company: Apache** **Location: Basel, Kanton Basel Landschaft, CH** **Job Type: Part-time** **Seniority: Entry Level** **Years of Experience: 1**

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**Job Description:**

Apache is seeking an enthusiastic and resourceful Online Web Chat Specialist to join our dynamic team in Basel. As an Entry Level Specialist, you will play a crucial role in enhancing our customer experience by providing timely, insightful, and engaging support through online chat channels. This part-time position is perfect for individuals who are confident in their abilities to communicate effectively and creatively solve customer inquiries.

**Key Responsibilities:**

- **Customer Interaction:** Engage with customers via online chat to address inquiries, provide product information, and resolve issues promptly and effectively, ensuring a positive experience. - **Product Knowledge:** Develop a deep understanding of Apache’s products and services to confidently respond to various customer questions and concerns. - **Issue Resolution:** Diagnose customer issues and provide appropriate solutions or escalate concerns to the relevant departments when necessary. - **Feedback Collection:** Gather customer feedback during interactions and share insights with the team to improve products and services continually. - **Collaboration:** Work closely with colleagues, including sales and support teams, to ensure a seamless flow of information and enhance the customer experience. - **Content Creation:** Contribute to the development of chat scripts and FAQ documents to ensure consistent and accurate responses to customer queries. - **Performance Tracking:** Monitor chat metrics such as response time and customer satisfaction rating, striving to improve personal performance in alignment with team goals.

- **Adherence to Policies:** Ensure all interactions comply with Apache's company policies, procedures, and regulatory requirements, maintaining a high level of professionalism at all times.

- **Training Participation:** Attend training sessions and team meetings to stay updated on new products, features, and company initiatives.

**Requirements:**

**Education & Experience:** - A high school diploma or equivalent is required; additional qualifications in customer service or related fields are a plus. - Minimum of 1 year in a customer service, sales, or online chat support role preferred.

**Skills:** - **Communication:** Excellent written and verbal communication skills, with the ability to communicate complex information in an understandable manner. - **Technical Proficiency:** Comfortable using chat software, customer relationship management (CRM) systems, and other digital tools to assist customers effectively. - **Problem-Solving:** Strong resourcefulness and ability to think critically in fast-paced situations to provide timely resolutions.

**Personality Traits:** - **Resourceful:** Ability to find solutions independently and creatively tackle challenges. - **Confident:** A self-assured individual who can convey empathy and professionalism in customer interactions.

**Soft Skills:** - **Creativity:** An innovative mindset to brainstorm new approaches for customer engagement and communication. - **Leadership:** A collaborative team player who inspires others and takes initiative in a supportive capacity.

**Benefits:** - Paid sick leave. - Visa sponsorship for eligible candidates. - Free food in the workplace.

**Working Environment:** At Apache, we foster a culture of collaboration and teamwork. You will have the opportunity to build strong relationships with colleagues, clients, and partners while contributing to a service-driven organization.

**Application Deadline:** Please submit your application by September 27, 2024.

**Equal Opportunity Statement:** Apache is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic. We encourage individuals from all backgrounds to apply.

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We look forward to welcoming a skilled and dedicated Online Web Chat Specialist to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.