Guest Service Center (Operator) - Urgent Position

icon building Company : Movenpick
icon briefcase Job Type : Full Time

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Job Description - Guest Service Center (Operator) - Urgent Position

We are looking for a remarkable Guest Service Center (Operator) to join our dynamic team at Movenpick in Pathum Wan Krung Thep Maha Nakhon
Growing your career as a Full Time Guest Service Center (Operator) is a great opportunity to develop relevant skills.
If you are strong in planning, adaptability and have the right drive for the job, then apply for the position of Guest Service Center (Operator) at Movenpick today!

Job Description Process all incoming and outgoing calls accurately and courteously Ensure smooth internal telecommunication as per Hotel Standards Record and control wake-up calls accurately Assist guests with international calls and directory queries. Address guests by name whenever possible Handle guests requests promptly, report complaints and irregularities to the Telephone Supervisor Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations Abide by principles of guest privacy Be aware of local telephone listings and frequently dialed numbers Advise defects on switchboard equipment to Supervisor Maintain a clean work environment Qualifications Diploma in Tourism / Hospitality Management Minimum 1 year of relevant experience Excellent reading, writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage Service oriented with an eye for details Self-motivated and energetic Must be well - presented and professionally groomed at all times Additional Information Process all incoming and outgoing calls accurately and courteously Ensure smooth internal telecommunication as per Hotel Standards Record and control wake-up calls accurately Assist guests with international calls and directory queries. Address guests by name whenever possible Handle guests requests promptly, report complaints and irregularities to the Telephone Supervisor Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations Abide by principles of guest privacy Be aware of local telephone listings and frequently dialed numbers Advise defects on switchboard equipment to Supervisor Maintain a clean work environment

Benefits of working as a Guest Service Center (Operator) in Pathum Wan Krung Thep Maha Nakhon:


● Learning opportunities
● Opportunities to grow
● Attractive package
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