Hostess (Ojo) - Urgent Hiring

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Job Description - Hostess (Ojo) - Urgent Hiring

We are hiring an enthusiastic Hostess (Ojo) to join our productive team at The Standard Hotel in Bangkok Bangkok
Growing your career as a Full Time Hostess (Ojo) is a great opportunity to develop competitive skills.
If you are strong in planning, planning and have the right drive for the job, then apply for the position of Hostess (Ojo) at The Standard Hotel today!

Job Purpose: Throughout the Food & Beverage Division you create uniqueexperiences for guests going above and beyond for them to have extraordinaryexperience within and across the different outlets. As a host you areresponsiblefor managing the hotel’s food and beverage reservation systems and being thefirst point of contact for its guests. The host will represent the outlet when greeting and seating guestswhile maximizing seating opportunities and guest satisfaction. As a host you report to the outlet manager and assist theAssistant Manager/Supervisor and provide guidance to the other colleagues whenneeded. Duties & Responsibilities: Have a very good understanding of the outlet’sconcept and food and beverage offerings including promotions and be able to verballyexplain those to the guests.Take reservations by phone, by email, throughinternet booking applications and in person, update the reservations systemaccordingly as per the standards in place and reconfirm all reservations byphone or email.Schedule all reservations and planned seatingarrangements with management prior to service period.Constantly update the reservation system with anaccurate table count and ensure to update and reinstate all available tables assoon as possible.Welcome and escorts guests with the overallobjective to delight and satisfy each and every guest with warmth andhospitality.Ensure accuracy of all menus: current, spelledcorrectly, clean, presentable and the menu is complete and distributedappropriately.Guide guests through the dining rooms and provide any neededassistance and orientation.Move and arrange tables, chairs and settings, organize seating forgroups and guests with special needs.Ensure place settings are appropriate and each guest has a napkin,clean silverware, and any other items that are part of the standard placesetting.Professionally provide alternative dining options if your outlet is fully booked or offer the guest a seat until a table is ready and keep them updated.Report any complaints, incidents or otherirregularities to management.Attenddepartmental daily briefings to ensure that all pertinent information is wellreceived by team members.Handle guestcomplaints and comments tactfully, efficiently and make effective servicerecovery if necessary.Maintain daily logbook with clear and conciseinformation on operations.Establish guest database with preference recordsof regular guests.To bid friendly farewell to guests and sincerelythank them for their visit. Other Responsibilities Ensure aservice-oriented culture focusing on guests’ needsBe well versed inthe hotel’s fire and life safety emergency proceduresMaintain the highest standard of personal appearance andcleanlinessPerform other duties assigned by the managementFollow guidelinesof health and safety surrounding the responsible service of alcohol Knowledge andExperience Minimum Secondary/ High school education degreeRelevantexperience as a host in a similar luxury hotel or free-standing restaurantcapacity providing customer service for at least one yearsExcellentreading, writing and oral proficiency in English and Thai languageAbilityto understand effective approaches of communication with different individualsand able to support restaurant servers throughout their daily duties Competencies Passionateabout the hospitality industryAwareof the local community and comfortable giving recommendationsGoodcommunication and customer contact skillsServiceorientated with an eye for detailAbilityto work well in stressful and high-pressure situationsAteam player and self-starterPerform job with attention todetails and the ability to organize and handle multiple tasksAbility to understand the flowof service and support colleagues

Benefits of working as a Hostess (Ojo) in Bangkok Bangkok:


● Learning opportunities
● Advancement opportunities
● Advantageous package
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