E-commerce Key Account Specialist

Responsibilities:

• Manage sales channels on the website and Marketplace.


• Utilize Marketplace tools such as Seller Center effectively.


• Design campaigns and promotions that align with online customers, referencing market data and customer purchase information.


• Plan expenses to align with promotional plans and sales targets for each month.


• Coordinate with internal teams regarding stock inventory and customer complaints that affect the overall store image and sales, ensuring campaign performance and store effectiveness.


• Work with the Key Account Manager of the Marketplace platform to drive campaigns and negotiate for maximum efficiency.


• Contact, source, and coordinate with external brands.


• Collaborate with graphic designers to create materials, banners, and promotional items for campaigns and marketing activities, and incorporate trending topics into sales materials quickly.


• Prepare reports summarizing campaigns and sales for the responsible channels.


• Have knowledge of online advertising platforms such as In-App Ads, FB Ads, Google Ads, etc.

Qualifications:

• Minimum of a bachelor’s degree.


• At least 2 years of experience in e-commerce or digital marketing. Experience with Shopee, Lazada, or TikTok will be considered an advantage.


• Proficient in Microsoft Office programs.


• Able to communicate in English.


• Experience in the cosmetics or FMCG industry will be considered an advantage.


• Enjoys customer service, has a positive work attitude, is able to communicate and coordinate well, enjoys interacting with people, has strong negotiation and communication skills, and thinks systematically.


• Detail-oriented and able to multitask; can prioritize tasks effectively.


• Able to work under pressure and solve problems quickly.


• Disciplined, responsible, and dependable.


• Flexible, fun-loving, and willing to work with all levels of the team.


• Observant, eager to learn, and passionate about self-development.


• Open to receiving feedback and criticism from others.

Work Location:
Head Office, Rama 9, Soi 53