Number of Applicants
:000+
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. Guided by The Grab Way and our four core values of Heart, Hunger, Honour, and Humility, we make a lasting difference for Southeast Asia by creating economic empowerment for everyone.
Get to Know the Team
The Grab Support team supports Grab's Partners, including drivers, passengers, and merchants, in using our products. The team handle service inquiries and resolve disputes from our drivers, passengers, and merchants with the goal to deliver exceptional customer service to our clientele. We aim to foster relationships and participate in community-building programs with drivers, passengers, and merchants.
Get to Know the Role
You will help Grab by identifying and prioritizing customer feedback and creating processes that support operations. This ensures smooth consumer support transactions and meets the performance metrics of the contact centers. You will report to the GrabSupport Operations Senior Manager and you will be based onsite at our Chang Mai's office.
The Critical Tasks You Will Perform
You will:
What Skills You Will Need
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
What we stand for at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique
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