Key Account Manager - E-Commerce

For this position, applicants are required to complete an Assignment Test to present during the interview.

Job Responsibilities

• Support and assist the E-Commerce Director in planning and implementing online sales strategies and managing the budget to meet the company’s objectives.


• Oversee and manage the team to handle various E-Commerce platforms such as Shopee, Lazada, TikTok Shop, Facebook, including the company website and partner channels on different online platforms.


• Analyze sales data, customer behavior, and market trends to identify opportunities for sales growth and plan promotions, as well as compile post-campaign reports.


• Check the updates of prices, product details, images, and descriptions on the platforms to ensure accuracy and alignment with marketing policies.


• Manage and oversee discount campaigns, coupons, and promotions on each platform.


• Verify the accuracy of order information and ensure smooth processing.


• Coordinate with the marketing team, graphic design team, and other related departments to create campaigns and content for online channels.


• Monitor and improve the customer experience on online platforms, including handling customer reviews and questions to enhance satisfaction and service quality.


• Control stock inventory and manage orders efficiently and smoothly.


• Analyze the results of online campaigns and create reports to present to management.


• Plan and manage advertising budgets (Advertising Budget) on various channels such as Shopee Ads, Lazada Ads, TikTok Ads, and Facebook Ads.


• Research and keep up with E-Commerce trends and new technologies to apply them to the business.


• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in Marketing, Business Administration, E-Commerce, or related fields.


• At least 4 years of experience in E-Commerce, especially in managing online platforms like Shopee, Lazada, TikTok Shop, and websites.


• Minimum 2 years of experience in team management.


• Strong data analysis skills and proficiency in Excel, Google Analytics, and platform tools like Seller Center.


• Good understanding of online sales strategies, promotions, and advertising budget management (Ads Management).


• Foreign language skills: English.


• Strong communication and teamwork skills with the ability to coordinate effectively with multiple parties.


• Ability to work under pressure and manage multiple tasks simultaneously.


• Experience in SEO, SEM, or Digital Marketing will be an advantage.


• Detail-oriented with multitasking skills and the ability to prioritize tasks.


• Ability to handle work pressure and solve problems efficiently.


• High discipline and responsibility in work.


• Flexibility to work with teams at all levels.


• Observant, eager to learn, and highly motivated for self-development.


• Open-minded and receptive to feedback and suggestions from others.

Work Location: Rama 9 Headquarters, Soi 53.