Marketing Administrator

DUTIES AND RESPONSIBILITIES:

• Monitor and respond to customer inquiries on Company’s Website, Email and all major social media platforms (e.g., Facebook, Instagram, Tiktok)
• Respond promptly and professionally to direct messages, comments, and inquiries.
• Handle all customer service issues, concerns, or requests, ensuring a positive brand experience.

• Engage with potential customers and convert inquiries into sales opportunities and close sales successfully
• Provide timely follow-up communication, ensuring customers have the information needed to make informed purchasing decisions and ensure that purchasing and payment processes are running smoothly.

• Answer inbound sales calls, addressing inquiries or concerns.
• Provide personalized product recommendations and assist customers in completing transactions via phone when necessary.
• Able to support Marketing Team both online and offline marketing activities on general administrative task

KNOWLEDGE, SKILLS AND ABILITIES:

• Strong organizational and time management skills with the ability to prioritize tasks effectively.
• Familiarity with popular social media platforms and messaging tools.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Excellent written and verbal communication skills.
• Ability to work both independently and as part of a team.
• Strong problem-solving abilities and a proactive attitude.
• A flexible and adaptable approach to working in a dynamic environment.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Marketing, Communications, Business, or a related field.
• At least 1-2 years of experience in a Social Media Admin, Marketing or Sales Support
• Be a sales target hunter and flexible to work outside working hours