**This job is not a marketing or a customer service job. Please check a job description before apply** Job Description -Initiates and processes KYC for customers who hit normal KYC verification triggers in order to ascertain their identities and be able to provide certain level of assurance to aid different stakeholders with their decision-making. -Strictly adheres to the set KYC Policy and Procedures when performing customer verification in order to comply with the license requirements and to implement good business practices. -Communicates with customers on document requirements and answer general KYC inquiries received by Customer Service Team from customers in order to increase customer satisfaction (CSAT), first contact resolution (FCR) and service level agreement (SLA). -Works together as a team, contributes towards successful communication and positive motivation in order to achieve individual and team KPI targets. Job Requirement -Candidate must possess at least a Diploma in Finance/Banking only. -Should have experience in document verification or document translation. -Required language(s): English -Mandarin is a plus -Required mother tongue in Thai. -Good Business Writing skills -Meticulous, good interpersonal and communication skills. -Ability to work autonomously and as part of a team. -Preferably At least 1-3 year(s) of working experience in similar function. -Relevant Fresh graduates in Finance/Banking can be considered for an entry level position. NOTE: Position holder shall be working in "Makati City, Manila" in a multi cultural environment. A candidate should be willing to work in a Shift Schedule.
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